---
sourceDocument: Australia Sales and Order Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/order-management

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Sales and Order Management

ft:clusterId :

    - omgmt

bundleId :

    - omgmt

workflow :

    - Customer and Industry


---

# AI agents in Order Management

# Standalone agents in Order Management {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Use AI agents in Order Management to complete sales and order-related tasks autonomously.

## Standalone agents in Order Management {#now-assist-om-ai-agents__section_cfg_lxl_2hc}

The Manage order operations agent is available in the Now Assist for Order Management application. You can enable Voice AI agent and provide conversation experience to the customers via phone. For more information, see [Deploy AI voice agents](https://www.servicenow.com/docs/access?context=deploy-ai-agents-for-voice&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US).