Create and associate specification categories with model categories

  • Freigeben Version: Australia
  • Aktualisiert 12. März 2026
  • 1 Minute Lesedauer

    • Create product, service, and resource specification categories that you can associate with model categories to determine the product model and fulfillment workflow of a technical product offering.

    Vorbereitungen

    Role required: sn_prd_pm.product_catalog_manager

    Warum und wann dieser Vorgang ausgeführt wird

    When you add specification categories, you can associate product, service, and resource specifications with specific model categories for reporting purposes and determining the associated workflow. Specification categories work with defined decision tables that help resolve complex decisions that depend on multiple factors.
    • The associated model category determines how the ServiceNow AI Platform creates an asset from a configuration item (CI), and to what asset class it belongs. The category dictates how products, services, and resources are modeled within the legacy product catalog
    • Decision tables that are associated with the specification category determine how fulfillment workflows are generated for an ordered item.
    To learn more about model categories and decision tables, see the following:

    Prozedur

    1. In the CSM Configurable Workspace, select the List view.
    2. Select New.
    3. On the form, fill in the fields.
      Tabelle : 1. Create New Specification Category form
      Field Description
      Name Name of the specification category.
      Model Category Model category to which the specification category belongs. Select a model category from the drop-down list.
    4. Select Save.

    Nächste Maßnahme

    Create product, service, and resource specifications and associate specification categories with them.