You can use Workspace to manage medical device cases.

As a clinical engineer, manage the following types of medical device cases from Workspace:

Medical device in-service case

When a request for medical device in-service is submitted from a service portal, a medical device in-service case is created. As a clinical engineer, you can use Workspace to view medical device in-service cases and complete the in-service request for a medical device.

Medical device AEM case

When a request for reviewing an alternative equipment maintenance (AEM) request for a medical device model is submitted from a service portal, a medical device AEM case is created. As a clinical engineer, you can use Workspace to view medical device AEM cases and complete the AEM review request for a medical device model.

Medical device issue case

When a medical device issue is reported from a service portal, a medical device issue case is created. As a clinical engineer, you can use Workspace to view medical device issue cases and perform corrective maintenance of medical devices to resolve medical device issues.

Medical device out-of-service case

When a request for setting a medical device to out-of-service is submitted from a service portal, a medical device out-of-service case is created. As a clinical engineer, you can use Workspace to view medical device out-of-service cases and complete the out-of-service request for a medical device.