Create a service definition for multi-store cases in Retail Task Management Core

  • Versão de lançamento: Australia
  • Atualizado 12 de mar. de 2026
  • 1 min. de leitura

    • Create a service definition that leverages the multi-store creation engine to create multi-store retail cases.

    Antes de Iniciar

    Role required: admin

    Por Que e Quando Desempenhar Esta Tarefa

    Creating a service definition in Retail Task Management Core.

    Procedimento

    1. Navigate to All > Service Definitions.
    2. Fill in the Name and ID fields.
    3. In the Table field, select Retail Case [sn_retail_case].
    4. In Multiple case creation config, select the Multiple Case Creation created for this service definition.
      Nota:
      For information, see Create an entity in the Multiple Case Configuration table for multi-store creation in Retail Task Management Core.
    5. Fill in other fields as needed.
      For information on these fields, see https://www.servicenow.com/docs/bundle/xanadu-customer-service-management/page/product/customer-service-management/task/create-csm-service-definition.html..

    Resultado

    A new service definition has been created that can be leveraged to create multiple cases.