Manage a store inquiry case from the Retail portal

  • Versão de lançamento: Australia
  • Atualizado 12 de mar. de 2026
  • 1 min. de leitura

    • Accept, reject, or close a store inquiry case from the Retail portal. By using the Retail portal, you can handle cases more efficiently and get updated information in real time.

    Antes de Iniciar

    Role required: Store associate or Store manager

    Procedimento

    1. In the Retail portal, select Home > Cases & Tasks from the menu bar.
    2. Select the case.
    3. Select Actions > Close case
      If the HQ agent requests more information, add notes or more details. If the HQ agent proposes a solution with the resolution, you get options to accept the solution or reject the solution.
    4. Close a case by selecting Accept solution.
    5. Reopen a case by selecting Reject solution.