Configure the SOW list page

  • Release version: Xanadu
  • Updated October 8, 2024
  • 1 minute to read

    • Configure the fuzzyCount property to modify how the number of records is displayed on the SOW list page thus improving system performance.

    About this task

    On the SOW list page, right-click on a record to use the following options:
    • Copy URL: Copy the URL of the record to a clipboard and share the record URL with other stakeholders.
    • Copy sys ID: Copy the sys ID of the record to a clipboard and share the sys ID of the record with other stakeholders

    Before you begin

    Role required: admin

    Procedure

    1. Navigate to All > Now Experience Framework > Experiences.
    2. From the list of UX applications, select Service Operations Workspace.
    3. On the UX Application form, from the UX Page Properties related list, select the fuzzyCount property.
    4. On the UX Page Property page, edit the Value field.
      Table 1. fuzzyCount
      Value Description
      {"default":-1}. Displays the count of the total number of records in an application.

      Count of incidents
      {"default":<integer>}. Displays the count of the number of records in an application as <integer+>.

      For example, if the incident has 124 records, if you configure the value of the property as 10, the system displays the count of incidents as 10+.

      Count after updating the value of fuzzyCount property
    5. Select Update.