Supporting information for Now Assist for IT Service Management (ITSM)

  • Release version: Xanadu
  • Updated August 1, 2024
  • 1 minute to read

    • Get a quick overview of the important information that is related to the Now Assist for IT Service Management (ITSM) application.

    Supported versions

    • For Core UI: Starting with Vancouver Patch 2
    • For Service Operations Workspace for ITSM: Starting with version 6.0.0

    Supported user interfaces

    The Now Assist for ITSM application includes the skills that are listed in the following table.
    Note:
    Next Experience must be enabled to use the Now Assist panel. For more information, see Considerations for activating Next Experience.
    Table 1. Now Assist for ITSM supported interfaces
    Interface Features
    Service Operations Workspace for ITSM
    • Incident summarization
    • Resolution notes generation
    • Chat summarization
    • Now Assist panel
    • Knowledge article generation
    • Sidebar discussion summarization
    • Change request summarization
    • Chat reply recommendation
    • Change request risk explanation
    • Incident assist
    • Email reply recommendation
    • Major Incident Management email content recommendation
    Core UI
    • Incident summarization
    • Resolution notes generation
    • Now Assist panel
    • Knowledge article generation
    • Sidebar discussion summarization
    • Change request summarization
    • Change request risk explanation
    • Incident assist
    • Email reply recommendation