Using DEX Desktop Assistant

  • Release version: Xanadu
  • Updated January 30, 2025
  • 1 minute to read

    • DEX Desktop Assistant provides you with a quick access to some of the popular apps and services. It gives access to your requests, device health, outages, local applications, and also helps you to perform network tests.

    The DEX Desktop Assistant provides a dedicated communication interface for employees, enabling access to self-service options, IT notifications, and support resources.

    Desktop Assistant facilitates streamlined workflows by enabling employees to perform network diagnostics, access IT catalogs, use the ServiceNow® Employee Center, and interact with virtual agents for assistance. IT teams can use the tool to issue outage notifications or critical announcements, promoting timely communication and efficient support delivery.

    Note:
    The Device health card is now replaced by Device health check.It allows you to check the real-time performance of your devices through the Device health check card. To know more, see Check your device's health using Desktop Assistant.
    Desktop Assistant now provides the following cards out of the box.
    Table 1. Use of each card in Desktop Assistant
    Card Use
    Device health check Check your device's health using Desktop Assistant
    Network test Test the internet connection of your system
    Employee center Open Employee Center
    Outages View outages
    Note:
    If you experience issues with Desktop Assistant, troubleshoot them by accessing the logs at these locations:
    • macOS: Users/[username]/Library/Application Support/desktop_assistant_app/logs
    • Windows: Users\[username]\AppData\Roaming\desktop_assistant_app\logs