Add approvers to approve a request in SOW

  • Release version: Xanadu
  • Updated October 8, 2024
  • 1 minute to read

    • Assign one or more approvers to the request or requested items to expedite the process and ensure that the user's request is handled quickly.

    Before you begin

    Role required: sn_request_write, admin

    Procedure

    1. Navigate to Workspaces > Service Operations Workspace.
    2. Navigate to List > Requests > Open requests.
    3. Select a request item.
    4. Select the Related records tab.
    5. In the navigation menu, select Approvers.
    6. Select Add.

      A modal appears that contains the list of users.

    7. Select the user who must be added as an approver.
    8. Select Add.