Service Owner Workspace Migration Dashboard
Summarize
Summary of Service Owner Workspace Migration Dashboard
The Service Owner Workspace Migration Dashboard facilitates the transition from the legacy Service Portfolio Management structure to an enhanced application structure. As of the San Diego release, the Service Owner Workspace is planned for deprecation, meaning new customers cannot access it, but existing customers continue to receive support. The dashboard allows portfolio managers to identify services with deprecated structures or orphaned offerings.
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Key Features
- User Roles: Users with the roles of serviceviewer, portfolioadmin, or serviceeditor can view and modify services for compliance with the new structure.
- Dashboard Reports: The dashboard provides reports on existing service portfolios, displaying the number of migration issues identified.
- Interactive Filtering: Users can filter reports by specific portfolios, enabling focused analysis.
- Detailed Insights: Hovering over report graphics reveals detailed migration information, and reports can be refreshed for current data.
Key Outcomes
By utilizing the Migration Dashboard, customers can effectively:
- Identify and address deprecated operational statuses for both services and offerings.
- Associate unlinked services with appropriate portfolios.
- Resolve orphaned services in the catalog phase by linking them to taxonomy nodes.
- Update service offerings to align with operational statuses and catalog phases, ensuring compliance with the new structure.
Each report category highlights specific migration tasks, guiding users on the necessary modifications to meet the requirements of the Service Portfolio Management Foundation application.
Service Owner Workspace provides a migration dashboard to support your transition from the legacy Service Portfolio Management structure to the enhanced application structure.
By viewing the Migration Dashboard, portfolio managers can quickly determine which existing services and offerings contain a deprecated structure or are considered orphaned in the enhanced Service Portfolio Management taxonomy structure.
- service_viewer
- portfolio_admin
Users with the portfolio_admin or service_editor role can modify services and service offerings to structurally comply with and migrate to the Service Portfolio Management Foundation application.
By default, the dashboard displays reports for all existing service portfolios. An interactive filter enables you to choose a single portfolio to view. The dashboard reports are visible even if there are no service portfolios defined.
Dashboard report categories display the number of related identified migration issues. If there are no migration issues identified for a report category, a 0 is shown.
Access the dashboard by navigating to . To view detailed information, hover over any report graphic. All report graphs can be refreshed for the latest data.
Migration issues are indicated when a number graphic greater than zero is indicated on the report. For these reports, hover over and click the number graphic. A list opens displaying the services or offerings that require modification to migrate to the Service Portfolio Management Enterprise structure.
The following reports are available on the Migration Dashboard. If migration issues are indicated, refer to the report description and how to remedy the issue for migration.
| Migration Dashboard report | Description and migration task |
|---|---|
| Deprecated Operational Status Used for Offerings | Indicates the number of existing service offerings using the deprecated singular
status of Operational Status. Modify these offerings by filling in both the Phase and Status fields on the Service Offering form. Note:
Status can be one of several
choices, such as Design, Development,
Build/Test/Release, Operational, and
Retiring. Click Update. |
| Deprecated Operational Status Used for Service | Indicates the number of existing services using the deprecated singular status of
Operational Status. Modify these services by filling in both the Phase and Status fields on the Service form. Note:
Status can be one of several choices, such
as Requirements, Definition,
Analysis, Approved, and
Chartered. Click Update. |
| Operational Services not in a Portfolio | Indicates the number of existing services not currently associated with a portfolio.
Modify the Service form by selecting a portfolio in the Service portfolio field. Click Update. |
| Orphaned Services in Catalog Phase | Indicates the number of services in Catalog phase that do not have a parent taxonomy
node. Modify the Service form by selecting a taxonomy node in the Taxonomy node field. Click Update. |
| Deprecated Usage of Service Catalog Entry | Indicates the number of services or offerings linked to a catalog item via the deprecated Service Catalog Entry(sc_cat_item_service) table. |
| Orphaned Service Offerings | Indicates the number of service offerings where the Parent
field on the Service Offering form is not pointing to a parent
service. Offerings must be children of a service. In the Parent field on the Service Offering form, search for and select the associated service. Click Update. |
| Cataloged Non-operational Offerings | Indicates the number of active catalog items connected to service offerings not in the
catalog phase or with an operational status. Modify the Service Offering form Phase field to Catalog and the Status field to Operational. Click Update. |
| Services in Catalog Phase without Offering | Indicates the number of services in the Catalog phase without
at least one associated service offering. An offering must be defined for a service to move
into Catalog phase. To associate a service offering to a service, open a specific service offering associated with the cataloged service indicated in the Migration Dashboard. In the Parent field on the Service Offering form, search for and select the associated service. Click Update. |