RPA Hub and CSDM tables

  • Freigeben Version: Australia
  • Aktualisiert 12. März 2026
  • 1 Minute Lesedauer

    • RPA Hub manages and uses CSDM tables. Several ServiceNow products benefit from and add value to RPA Hub.

    CSDM tables managed by RPA Hub

    1. Bot Process [cmdb_ci_rpa_process]
    2. Robot [cmdb_ci_rpa_robot]

    The Bot Process table (cmdb_ci_rpa_process) contains the configuration details of a process that runs on a robot. This table extends from the Base Bot Process table (cmdb_ci_base_rpa_process). The following image is a visual depiction of the bot process table hierarchy. Visual depiction of the bot process table hierarchy.

    The Robot table (cmdb_ci_rpa_robot) contains the details of a software agent that runs a bot process (cmdb_ci_rpa_process) that is built in the RPA Desktop Design Studio. This table extends from the Base Robot table (cmdb_ci_base_rpa_robot table). The following image is a visual depiction of the robot table hierarchy.

    Visual depiction of the robot table hierarchy.

    The bot process and the robot are associated with each other using CI relationship ‘Runs On::Runs’.

    CSDM tables used by RPA Hub

    1. Business Application [cmdb_ci_business_app] - For associating business applications to bot processes and later, defining the application credentials for the same.

      For more information about assigning a business application to a bot process, see Assign a business application to a bot process in RPA Hub.

    2. Hardware [cmdb_ci_hardware] - For the machine name lookup feature on a robot record.

      For more information about machine name field, see Create an unattended robot in RPA Hub.

    Products that add value to RPA Hub

    When you use RPA Hub with any of the following ServiceNow products, you increase the value you get from RPA Hub:
    • Workflow Studio
    • Integration Hub
    • Automation Center
    • Document Intelligence
    • Adoption Services

    Products that benefit from RPA Hub

    The following ServiceNow products gain value from RPA Hub:
    • Automation Center
    • Document Intelligence
    • ITSM