Cancel a work order

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 1 minute to read

    • Cancel a work order if the work is no longer necessary or if it is a duplicate of another work order.

    Before you begin

    Role required: Work orders can be canceled by users with different roles during specific states in the work order life cycle.

    About this task

    When you cancel a work order, all associated work order tasks are also canceled.

    Procedure

    1. Navigate to All > Field Service > All Work Orders.
    2. Click the work order.
    3. In the Work notes field, enter a reason for canceling the work order.
      A reason is required for canceling work orders. If you do not provide a reason, an error message prompts you to enter one in the Work notes field.
    4. Click Cancel.