Track the current location of field service agents

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 1 minute to read

    • View the current location of agents to track their estimated time of arrival.

    Before you begin

    Role required: sn_customerservice.customer and sn_customerservice.consumer

    About this task

    Procedure

    1. Log in to the Customer or Consumer Service Portal.
    2. Click Support > Work Orders in the portal header to view a list of work orders related to your account.
    3. Click a work order number to view its related work order tasks.
    4. To track the current location of an agent in the work order task record, click the work order task number.
      The map refreshes automatically to display the latest location of an agent.