Generate a work order task summary

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 1 minute to read

    • Generate a summary directly from the work order task record.

    Before you begin

    Role required: wm_qualifier, wm_dispatcher, wm_agent

    Procedure

    1. Navigate to a work order task.
    2. Select Summarize.

    Result

    A summary is generated for the work order task.

    Generate a summary for a work-in-progress task

    Alex the agent is finishing a printer repair task. To wrap up the task, they generate a summary using the procedure.

    What to do next

    You can mark the summary as helpful or unhelpful, copy the summary, or refresh to generate the summary again.