View agent location history map

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 1 minute to read

    • View the location history map of field service agents to track and review their activities over a historical period.

    Before you begin

    Role required: wm_manager, wm_admin, or admin

    Procedure

    1. Navigate to CSM/FSM Configurable Workspace
    2. Click Workforce in the left side panel.
    3. Click the location history icon on the agent card.
    4. Track agent location history.
      1. Click Filter.
      2. From the Date field, select the date to track.
      3. From the Agent field, select the name of the agent.
      The Agent Location History Map highlights the agent's tracked locations on the selected date.
    5. Click a marker to open a geolocation history record.
      The data record appears with details such as user, location, latitude, longitude, location timestamp, duration, task, and action description from the geolocation history table.
      Note:
      The work order task number appears if the agent activity is a task. You can open the work order task record to view the details.