Book an appointment from an existing work order

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 1 minute to read

    • Book an appointment for an existing work order from either the Customer or the Consumer Service Portal.

    Before you begin

    Role required: appointment_booking_user

    About this task

    Procedure

    1. In the portal header, click Support > Work Orders.
    2. Select the desired work order from the work order list.
    3. Use the appointment booking widget to schedule an appointment.

    Result

    When work order is accepted by the assigned technician, customer receives SMS and email notification that their appointment is confirmed.