Exploring Now Assist for Field Service Management (FSM)
With the Now Assist for Field Service Management (FSM) application, users can generate work order task summaries from work order task information to create detailed notes faster.
Overview
Work order task summarization can help agents close tasks faster by generating summaries from work order task information. Automated content entry with Now Assist for Field Service Management (FSM) optimizes summary creation, reducing agent time on the application and providing higher-quality details in the work notes.Skills
The Now Assist for FSM application includes a generative AI skill that enables users to generate summary notes on work order tasks in any state.
- Work Order Task Summarization
- Enables users to generate a task closure summary using pre-configured inputs from the work order task.
The work order task summarization skill generates a summary from the following work order task fields:
- Description
- Short description
- Work notes
- Additional comments