Dispatcher Workspace
Dispatchers can efficiently manage field teams and customer experience to achieve positive outcome for your organization through Dispatcher Workspace. Forecast potential problem areas before they arise and maximize operational efficiency for both field teams and customers.
Watch this short video to see how dispatchers use Dispatcher Workspace.
The Dispatcher Workspace is the main working space for dispatchers, bringing speed and efficiency to field service scheduling. It provides dispatchers and managers with a complete view of tasks, teams, locations, and status. Dispatcher Workspace has a configurable layout so dispatchers can create a personalized display with custom filters, advanced search, and sort options. Task and agent cards can be customized to display relevant information.
Key features
- Single workspace
- See everything in one configurable screen, from unassigned tasks to technician schedules and maps. For more information, see Customize Dispatcher Workspace and Dispatcher dashboard.
- Automated work assignment
- Schedule work orders based on technician skills, parts, distance, recommendations, and access hours.
- Utilize dynamic scheduling to automatically assign work orders based on various factors, including skills, availability, and distance. For more information, see Dynamic scheduling.
- Streamline work assignments for crews by automating the scheduling process. For more information, see Field Service Crew Operations.
- Optimize work assignment using soft booking techniques, allowing for flexibility in task allocation and resource management. For more information, Soft Booking.
- Route optimization
- Reduce travel time and costs by visualizing and improving multiple technician routes simultaneously.
- Intelligent task recommendations
- Improve agent utilization through intelligent task recommendations. For more information, see Intelligent Task Recommendation.