Run an Emergency Exposure Management diagnostic report

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 1 minute to read

    • Run the Emergency Exposure Management diagnostic report to identify affected and potentially affected agents and customers.

    Before you begin

    Role required: sn_imt_diagnosis.diagnostics_admin

    About this task

    Run an Emergency Exposure Management diagnostic report for an affected agent to identify agents and customers who might have come in contact with the affected agent. Identify agents who visited the same customer location during the selected time period of the report. For more information, see Identify potentially exposed employees.

    Procedure

    1. Navigate to Emergency Exposure Management > Create New.
      By default, the Report Generation Status field is set to Not Initiated and the Active check box is selected.
    2. From the Tracing system field, select Location or Outlook meetings or both to get better coverage of potentially affected agents and customers.
      Enter the start date and end date, if Outlook meetings is selected.
      • In the Start Date field, provide the estimated date of infection. Because the infection window might vary, pick a start date that is at least 14 days before the date of reported symptoms.
      • In the End Date field, provide the date for reported symptoms. Set the date to at least one day before the current date.
    3. From the Affected user field, select the affected agent's name.
    4. Click Save.
      The All Impacted Users and Impacted users added manually related lists appear. These lists contain the relevant information after you run the diagnostics report.
    5. Click Run Diagnostics.

    Result

    The related lists display potentially affected agents and customers.
    • Impacted Customers: Customers who came in contact with the affected agent.
    • Impacted field agents: Field service agents who came in contact with the affected agent or visited the same customer location within the specified time period.

    Refresh the list to see the immediately affected people.