Add schedule breaks to a shift

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 1 minute to read

    • After creating a work shift, you can add schedule breaks to the shift.

    Before you begin

    You must create shift plan and a work shift before adding a break to the shift.

    Role required: sn_shift_planning.admin

    About this task

    You can set the break period within a work shift by ensuring that all of your agents can cover the entire shift span. For example, you set the earliest start time as 11:00, the latest end time as 15:00, and the duration of the break as one hour. If you add four agents to the work shift, the Scheduling application automatically staggers the break duration for each agent. Stagger breaks to ensure that four of your agents can cover the entire shift span.

    Procedure

    1. Navigate to All > Workspaces > Manager Workspace.
    2. Click the Schedule icon ( Schedule icon.).
    3. Click the Show Shifts Plans icon (Show Shifts Plans icon.) and select the shift for which you want to add the break.
    4. Click Add break.
    5. On the form, fill in the fields.
    Table 1. Break
    Field Description
    Name Name for the break
    Duration Length of time for the break.
    Earliest Start time Earliest time to start the break.
    Latest End time Latest time to end the break.
    1. Click Save.