Push notifications, actions, and messages

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 1 minute to read

    • Push notifications, actions, and messages for work order task assignments and reminders.

    Push notifications

    Adds the following notifications to System Notification > Push > Push Notifications:
    • WorkOrderTaskUpcomingReminder: sends a notification to the assigned agent as a reminder about an upcoming task.
    • WorkOrderTaskAcceptanceNotification: sends a notification when a task needs to be accepted by an agent.
    • WorkOrderTaskGrpAssignmentNotification: sends a notification when a dispatcher assigns a task to an assignment group.
    • WorkOrderTaskAutoAcceptanceNotification: when auto assignment is enabled, sends a notification when a task is auto accepted by an agent.

    Push notification actions

    Adds the following actions to System Notification > Push > Push Action:
    • WO Task-Accept Action
    • WO Task-Reject Action
    • WO Task-Running Late Action

    Push notification messages

    Adds the following messages to System Notification > Push > Push Messages:
    • WO Task Acceptance Message
    • WO Task Auto Acceptance Message
    • WO Task Group Assignment Message
    • WO Task Upcoming Reminder Message

    Turn on notification preferences

    Field service agents need to turn on the following notification preferences:
    1. Navigate to Self Service > My Notifications.
    2. Turn on the work order task notifications:
      • WO Task Acceptance Notification
      • WO Task Auto Acceptance Notification
      • WO Task Group Assignment Notification
      • WO Task Upcoming Reminder
    3. Ensure that notifications are set to ON on the user profile.