Enable chat in the Now Mobile Agent app

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 1 minute to read

    • Activate the Chat quick action so that field service agents can chat with a virtual agent using the ServiceNow Agent mobile app.

    Before you begin

    Make sure that virtual chat is set up for use in the Employee Service Center. For more information about virtual chat, see Virtual Agent for Field Service Management.

    Role required: admin

    Procedure

    1. Navigate to All > System Mobile > Applet Launchers.
    2. Open the Homepage record.
    3. In the Body related list, under the Quick Actions Menu Maps section, open theChat record.
    4. Select the Active option to activate the quick action for use.
    5. Click Update.