Compatibility information for Customer Engagement Sequences

  • Freigeben Version: Australia
  • Aktualisiert 12. März 2026
  • 1 Minute Lesedauer

    • The features that are supported in Customer Engagement Sequences are determined by combinations of ServiceNow AI Platform, Playbooks in Workflow Studio, and the Customer Engagement Sequences app version.

    The following versions of the Customer Engagement Sequences application are compatible with the ServiceNow® Xanadu, Yokohama, and Zurich releases:
    • Customer Engagement Sequences 1.0.0
    • Customer Engagement Sequences 2.0.1

    The following table provides a comparison of features available with two Customer Engagement Sequences version 1.0.0 and 2.0.1.

    Feature Customer Engagement Sequences 1.0.0 Customer Engagement Sequences 2.0.1

    Roles

    For more information, see Components installed with Customer Engagement Sequences.
    • Sequence viewer
    • Sequence task read granular
    • Sequence admin (granular admin role)
    • Sequence executor (renamed from Sequence viewer)
    • Sequence writer
    • Sequence reader

      Provides the ability to view the sequences in Playbooks starting with the Zurich release.

    • Sequence task read granular
    Schedule call activity Unavailable Available starting with the Xanadu release.
    Multi-trigger capability Available starting with the Zurich release and Playbooks version 28.1. Available starting with the Zurich release and Playbooks version 28.1.

    Decision branches for stages

    Demo data

    		 Available starting with the Zurich release and Playbooks versions 28.3. Available starting with the Zurich release and Playbooks version 28.3.
    Runtime permissions Available starting with the Zurich release and Playbooks version 28.1. Available starting with the Zurich release and Playbooks version 28.1.