Invoice case details on the Business Portal

  • Freigeben Version: Australia
  • Aktualisiert 12. März 2026
  • 1 Minute Lesedauer

    • Invoice case header fields and invoice case line list view details on the Business Portal.

    Invoice case header fields

    Field Description
    Account The customer account associated with this invoice dispute case.
    Contact The name of the customer contact for the invoice case.
    Invoice Unique, system-generated invoice number being disputed, starting with the prefix ARINV.
    Invoice date The date the invoice was issued.
    Priority The urgency level assigned to the invoice case. The available options are:
    • 1 - Critical
    • 2 - High
    • 3 - Moderate
    • 4 - Low (default)
    Request source The scope selected when creating the invoice case from the Business Portal using the playbook experience. The available options are:
    • Specific invoice line and single invoice
    • Invoice header details and multiple invoices

    Invoice case line list view

    Field Description
    Number Unique, system-generated invoice case line starting with the prefix INVCSL.
    Invoice The invoice number associated with this case line.
    Short description A brief summary of the invoice case line item.
    State The current status of the invoice case line. The available options are:
    • Draft
    • New
    • Work in Progress
    • Awaiting Info
    • Resolved - Accepted
    • Resolved - Denied
    • Canceled
    Priority The urgency level assigned to the invoice case line. The available options are:
    • 1 - Critical
    • 2 - High
    • 3 - Moderate
    • 4 - Low (default)
    Invoiced quantity The quantity that was originally billed on the invoice.
    Disputed quantity The quantity being disputed by the customer.
    Approved quantity The quantity approved for adjustment or credit after dispute resolution.
    Invoiced billing location The billing address that appears on the original invoice.
    Invoiced shipping location The shipping address that appears on the original invoice.
    Disputed billing location The billing address that the customer claims should have been used.
    Disputed shipping location The shipping address that the customer claims should have been used.
    Expected start The planned or expected start date for service or product delivery.
    Actual start The actual date when service or product delivery began.
    Product offering The product or service offering associated with this invoice line.
    Sold product The specific product that was fulfilled and invoiced.