DEX policies for Windows
Policies for Windows are guidelines and rules to ensure that the application is used in a consistent, secure, and compliant manner. DEX policies help organizations to reduce the risk of data breaches, improve data quality and accuracy, and optimize application performance and availability.
To fetch the complete playbook data for a Windows device, the Agent Client Collector (ACC) must run as a local system account. For more details on how to set up the ACC service as a local system account, see Run Agent Client Collector as local system account.
Note:
The historical data for an application or device is the information that is kept in the MetricBase database for the past 7
days, while the latest data pertains to the most recent information available.
Policies for Windows — Application
DEX provides the following policies for applications.
| Policy Name | Description | Check Instances | Frequency | Historical/Latest | Check Instance Parameters |
|---|---|---|---|---|---|
| DEX Windows Apps Metrics | This policy collects the application metrics in the Windows device and sends metric data to Metric Base. | os.win.check-app-historical | 5 mins | Historical | cpu_usage, memory_usage, uptime, last_access_time, crashes, io_usage_read, io_usage_write, is_running |
Policies for Windows — Device
DEX provides the following policies for devices.
| Policy Name | Description | Check Instances | Frequency | Historical/Latest | Check Instance Parameters |
|---|---|---|---|---|---|
| DEX Windows Device Metrics | This policy collects Windows device metrics and sends metric data to ServiceNow Instance. | os.win.check-system-metrics-latest | 24 hours | Latest | uptime, logged_in,antivirus_enabled, firewall_enabled, disk_details, device_details, battery_details, bsod_details, cpu_details, os_details, power_plan, stability_index, pending_updates, network_details, bitlocker_details, user_profiles, antimalware_details, hard_drive_status, peripheral_devices_details, device_events |
| DEX Windows Device Metrics | This policy collects Windows device metrics and sends metric data to MetricBase. | os.win.check-system-metrics-historical | 5 mins | Historical | disk_usage,io_usage_write, io_usage_read, memory_usage, cpu_usage,battery_charge_percentage, energy_consumption |
| DEX Windows Device Metrics | This policy collects Windows running processes data and sends data to ServiceNow Instance. | os.win.check-process-data | 6 hours | N/A | N/A |
Note:
If you upgrade the Content Playbook plugin on an instance and encounter unexpected policy update issues, see the Troubleshooting: Policy update issues post DEX plugin upgrade [KB1586917] article in the Now Support Knowledge Base.