HR Service Delivery
release notesThe ServiceNow®
HR Service Delivery application improves the employee service experience by automating HR interactions and providing a single platform for all HR services. HR Service Delivery was enhanced and updated in the Australia release.
Agent Workspace for HR Case Management release notes ServiceNow® Agent Workspace for HR Case Management application enables you to interact with employees, respond to inquiries, and resolve issues quickly. Agent Workspace for HR Case Management was enhanced and updated in the Australia release.Case and Knowledge Management release notes ServiceNow® Case and Knowledge Management application enables you to standardize the documentation, interaction, and fulfillment of employee inquiries and requests, which helps to improve HR efficiency and services over time. Case and Knowledge Management was enhanced and updated in the Australia release.Now Assist for HR Service Delivery (HRSD) release notes ServiceNow® Now Assist for HRSD application brings generative AI to HR Service Delivery . Summarize case and chat information, and generate reply recommendations so that agents can propose quick resolutions. Now Assist for HRSD Australia release.Recommended Actions for HRSD release notes ServiceNow® Recommended Actions for HRSD application provides real‑time actionable guidance and relevant resources that help HR agents resolve cases more quickly. Recommended Actions for HRSD is a new application in the Australia release.Universal Request release notes ServiceNow® Universal Request application enables agents to resolve cases seamlessly across the enterprise to provide a better employee experience. Universal Request was enhanced and updated in the Australia release.Workforce Optimization for HR release notes ServiceNow® Workforce Optimization for HR simplifies the daily routine of HR Agent Managers to develop high-performing teams by optimizing schedules and work assignments, respond to ad hoc changes in real time, manage time-off requests and providing the skills they need to succeed—all in one workspace. This application is currently supported for the australia release, but it will be deprecated in a future release.