PRB fixes added between Australia RTP and EA

  • Versão de lançamento: Australia
  • Atualizado 12 de mar. de 2026
  • 6 min. de leitura

    • Additional PRBs were fixed between the Australia Release Testing Preview (RTP) and Early Availability (EA) release versions.

    Importante:
    For more information about how to upgrade an instance, see ServiceNow upgrades.

    For more information about the release cycle, see the ServiceNow Release Cycle.

    Nota:
    This version is being evaluated for use in the ServiceNow Government Community Cloud (GCC) environment.

    Added Australia notable fixes

    Problem Short description Description Steps to reproduce

    AI Search UX

    PRB1918092

    		 Now Assist synthesized response cards should not show a price for a non-billable catalog item When the LLM generates answers containing a catalog item, the tool tip for this item shows a price of $0.00 for non-billable item instead of showing nothing.

    Application Manager

    PRB1889269

    		 Progress worker state isn't set to complete after worker is finished Installing plugins shows an error even when successfully completed. In the logs, it looks like the error comes from a script include. Previously, the code block was a part of a larger function that had appVersion and appID as parameters. The code was refactored into the forceSyncWithStore function, which doesn't have appVersion and appID as parameters. If the gs.info line is reached, it throws an error because those two fields were not passed into the function.
    1. Install the custom scoped app (e.g., x_conym_atf_sc_req, x_conym_hrp).
    2. Check 'sys_upgrade_history' to confirm the installation is marked as 'complete'.
    3. Check 'sys_progress_worker' list for the message 'Progress worker state is not set to complete after worker is finished.'
    4. Check 'syslog' for the error 'com.glide.script.RhinoEcmaError: 'appVersion' is not defined.'

    Application Manager

    PRB1986694

    KB2753355

    		 App Manager and My Company Applications incorrectly shows available updates after update checker When publishing a new version of the app, it doesn't appear in 'My Company Application'.

    Refer to the listed KB article for details.

    CMDB Data Manager

    PRB1964689

    		 CMDBRetirementScriptableAPI doesn't handle policies targeting tables that don't begin with 'CMDB' Data Manager policies that target only tables without 'CMDB' in the start of the table name can't be published or run due to the CMDBRetirementScriptableApi not correctly handling the search for those tables' defined retirement state.

    Database Persistence - Data Management

    PRB1988503

    KB2764725

    		 Active subflow executions with clean parent flow executions are listed as 'Unreferenced Records' and are deleted by DMUnreferencedRecordCleaner This issue was observed in Zurich. If a parent flow completes while an associated asynchronous subflow continues running, the completed parent flow context is cleaned up by the retention policy by routine system cleanup. As a result, the running subflow becomes unreferenced, and may be removed during routine system cleanup.

    Refer to the listed KB article for details.

    Email Notifications

    PRB1942395

    		 The cursor moves to the end of an input field when the CPU throttling is 4* slower and 6* slower
    1. Log in as an admin user.
    2. Navigate to CSM Workspace.
    3. Open a case record.
    4. Navigate to Compose email.
    5. Change CPU throttling in the 'Network' tab to 4*slower/6*slower.
    6. Type continuously.

    Expected behavior: Drafting an email shouldn't encounter unexpected cursor placement to the end.

    Actual behavior: The cursor jumps to the end while typing.

    Email Notifications

    PRB1951516

    		 When using email client, drag and drop functionality isn't including an attachment on sending In the current UI16 email client, users can add attachments using the paper-clip icon or by dragging and dropping files into the email body. However, drag-and-drop doesn't work outside the email body because a background field was not properly defined, which causes this limitation.
    1. Log in to a Zurich instance.
    2. Navigate to the incident.list.
    3. Open Email Client.
    4. Drag and drop an attachment.

    When an email is sent, see the attachment isn't included. When users manually add the attachment, it's being added in to the email and is being sent.

    Email Notifications

    PRB1964152

    		 Email Client template behavior changed after upgrading to Zurich After upgrading to Zurich, the behavior of Email Client template selection has changed. In Xanadu and Yokohama, the system always reverted to the default template when showing the 'Email' tab again. However, in Zurich, the system keeps the last used template (template2) instead of returning to the default.
    1. Log in to an instance.
    2. Open Service Operations Workspace.
    3. Open an incident record from the list.
    4. Select the Detail tab.
    5. Select the More menu on the right of 'Work notes', then select Email (→ template1 is applied).
    6. Confirm that template1 is currently applied.
    7. Select the Email Template icon on the right-side menu.
    8. Select template2, then select Apply Template.
    9. After template2 is applied, enter an email address in the To field and select Send Email.
    10. Repeat Step 5.

    Expected behavior: Template1 is applied again (returns to the initial status).

    Actual behavior: Template2 remains applied (the last used template is applied).

    Flow Engine

    PRB1958181

    KB2606177

    		 Flows are intermittently not triggered after upgrading in a domain separation enabled instance After upgrading a domain separated instance, some flows are no longer triggered. This is because some of the flow's records are in the domain that the flow was defined in, and other records in a different domain.

    Refer to the listed KB article for details.

    Knowledge Management

    PRB1973365

    KB2733684

    		 The 'Article Template Selector' page is not visible in UI16 in master

    Refer to the listed KB article for details.

    List Filters

    PRB1967959

    		 Unable to filter the Tags field in the presentation list from CSM/FSM Configurable workspace When the user selects on the tag that has been added, a modal does not populate and the user is unable to select 'View records with this tag.' Instead, the 'tags' column cannot be filtered.
    1. Access the CSM/FSM Configurable Workspace.

      Notice that the variable with sys_id '0c69dae8cc842210f87799583e1668b2' is loaded to the workspace (order = '-10').

    2. Access the list of any table.
    3. Use the condition builder to add the Tags field as a condition.

      Notice that the Tags field is not listed for selection.

    4. Add the 'tags' column to the list view.
    5. Select on the added tag.

    Expected behavior: A modal is populated and the user can select View records with this tag to find matching records.

    Actual behavior: Nothing happens, and it says the 'tags' column can't be filtered.

    OneExtend

    PRB1925002

    		 Agentic Workflow's trigger sys_user is taking precedence over run as 'AI User' When trigger conditions are met, the workflow should be executed with workflow's 'Run As' user for the new incident. However, the workflow is actually executed with the trigger's sys_user and the execution is terminated with the error 'Access Denied'.

    Platform Analytics Component API

    PRB1907336

    		 The 'Created By' column values truncates after 10 characters in the Data Visualization library for Platform Analytics

    Platform Analytics Dashboard API

    PRB1843154

    		 Not able to save a dashboard after editing

    Portfolio Management

    PRB1936553

    KB2503548

    		 The condition of the business rule 'Update Total Plan Cost In Proj Currency' evaluates to undefined when the com.snc.ppm_multicurrency plugin isn't installed

    Refer to the listed KB article for details.

    REST API Framework

    PRB1936861

    		 'Requested URI does not represent any resource' is logged as an error instead of a warning 'Requested URI does not represent any resource' is logged as an error instead of a warning in the system Logs. Errors in the system logs represent issues that must be fixed; however, the 'Requested URI does not represent any resource' message should be displayed as a warning in the system logs because it is an error that has been handled and the user/platform can recover from.

    Service Portal

    PRB1886667

    		 Korean consonants and vowels are separately returned when the user types into a variable using a keyboard in a portal page

    Virtual Agent Web Client

    PRB1972561

    KB2787591

    		 Enhanced chat does not pick up custom tokens in portal

    Refer to the listed KB article for details.