Now Assist for Configuration Management Database (CMDB) release notes
The ServiceNow® Now Assist for Configuration Management Database (CMDB) application helps to improve the quality of CMDB data, search the CMDB quickly, find and remedy issues with Service Graph Connector import sets, and more. Now Assist for CMDB was enhanced and updated in the Australia release.
Now Assist for CMDB highlights for the Australia release
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Compare your current manual (static) IRE processes with AI-powered Dynamic IRE.
- Automate the actions that a user would typically make for de-duplication tasks using the de-duplication task resolution assistant skill.
- Search the Service Graph database using natural language.
- Dive deeply into CI and class information while working in CI forms, dashboards, home pages, and other views on the workspace.
- Search the Service Graph database using natural language
See Now Assist for Configuration Management Database (CMDB) for more information.
Important information for upgrading Now Assist for CMDB to Australia
To enable Now Assist to provide detailed descriptions of CIs and classes, you must activate the 'External Content Connectors' plugin, install the ‘ServiceNow Product Documentation’ connector, and then crawl the product documentation. For configuration instructions, see Configure the CI form contextual help skill.
New in the Australia release
- View CI attribute descriptions on CI forms
- The skill answers your questions on CI classes and attributes to help you work in CI forms, dashboards, home pages, and other views on the workspace. You can submit similar queries on the Explore CI view.
- CMDB searches can include relationships
- Search queries can depend on relationships between CIs and can span multiple tables. For example, you might ask: "Search for servers that depend on databases - only Linux servers running Redhat".
- Search the Service Graph database using natural language
- Now Assist for CMDB analyzes your search criteria, identifies implicit filters, determines the optimum search method (keyword search or query generation), queries Service Graph data, and then displays the results. You then have the option to refine the search using natural language in the Now Assist panel.
- When you run a simulation of Dynamic IRE, the IRE comparison record summarization skill compares the results of the simulation with the results of static IRE. The skill displays a summary of the results of the simulation and enables record-level comparisons between the two methods to help you decide whether to commit to Dynamic IRE.
- Resolving de-duplication tasks with Now Assist
- The de-duplication task resolution assistant skill recommends resolutions for duplication tasks by automating the choices that a user would typically make. The skill makes recommendations for the main CI, attribute relationship, and related item values to merge, and duplicate CI actions to perform. The process enhances accuracy and greatly reduces the time and effort needed to address CI duplication.
Changed in this release
- New role required for the Create configuration item agentic workflow
- The sn_cmdb_admin role is now required to use the 'Create configuration item' agentic workflow (was sn_cmdb_editor).
- Skills now also require the now_assist_panel_user role
- AI skills that execute in the Now Assist panel now require both the cmdb_dedup_admin and now_assist_panel_user roles.
Activation information
Install Now Assist for CMDB by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.