Knowledge Graph release notes

  • Versão de lançamento: Australia
  • Atualizado 12 de mar. de 2026
  • 2 min. de leitura

    • The ServiceNow® Knowledge Graph application enables you to create and manage a Knowledge Graph schema for default integrations with Virtual Agent. Knowledge Graph was enhanced and updated in the Australia release.

    Knowledge Graph highlights for the Australia release

    • Fixed accessibility issues identified in the Knowledge Graph system. (EPIC1156988)
    • You can select a table for data filtering and to show hidden columns. (EPIC1156939- STRY62490301).
    • Improved semantics for table, column and edge descriptions. (EPIC1156939- STRY62490301).
    • Added new Enterprise Graph tags section on the landing/home page of the Knowledge Graph UI. (EPIC1156939- STRY62514001).
    • Landing page has tabs for KG Designer and Enterprise Graph Tags. (EPIC1156939- STRY62514052)
    • The Create New/edit Tag button in Enterprise Graph tags section, allows users to enter tag details such as name and description, search and add nodes (tables), and fetch all associated node details when proceeding to the next step. (EPIC1156939- STRY62514004).
    • New Configure tables page (STRY62514011), Column/Edge synonyms and instructions card (STRY62514013).
    • Improved search results within servicenow from scratch without any dependencies with Data Graph to enhance context for LLM (EPIC1156974).
    • Guided admin setup experience to simplify configuration and clarify KG value proposition for admins (EPIC1156987).
    • GPT OSS support? (EPIC1156975).
    • Enhanced NLQ by providing textual reasoning- tables, filters, paths in case of failures and also giving allowing follow up corrections by users. (EPIC1156990).
    • CMDB Rel CI relationship support to support ITAM, CMDB and other BU queries (EPIC1156972).

    See Knowledge Graph for more information.

    Importante:
    Knowledge Graph is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes.

    New in the Australia release

    UI changes

    Changed in this release

    New experience
    The new provides a more efficient, streamlined way for you to work. For information about how to upgrade, see . Note that is still supported in this release.

    Activation information

    Knowledge Graph is a ServiceNow AI Platform feature that is active by default.

    Additional requirements

    Ensure that your instance is upgraded to XP7.

    Related ServiceNow applications and features

    ServiceNow® Now Assist uses generative AI that is designed to enhance user productivity and efficiency through conversation and proactive experiences.
    The Now Assist in AI Search ServiceNow® Store application combines the power of search with the Now LLM Service generative AI model to answer questions in user searches with actionable AI-generated summaries of relevant Knowledge articles.
    Unlock your enterprise productivity with ServiceNow® Virtual Agent. Increase deflections by empowering your employees and customers to serve themselves using a friendly messaging interface, featuring prebuilt conversations powered by artificial intelligence.