View KPI group data in ways that most interest you. You can update the system property anytime in the DPM Workspace to view KPI group data by the latest score or by the aggregate score.

• Create, view, and search all enterprise portfolios, including the two new ones (business application portfolios and application service portfolios).
• See related needs attention information in a tabbed format along the bottom of each enterprise portfolio.
• Filter by life-cycle stage.
• Search portfolios easily because they’re clearly marked by kind.
  Note:

  Even though service portfolios are visible in DPM, they’re still created using ServiceNow® Service Portfolio Management tables. Use the new enterprise portfolio tables to create business application portfolios and application service portfolios.

• See all your solution cards, ordered by severity, on the redesigned DPM Workspace homepage.
• Log in to DPM for the first time to see auto-generated solution cards based on your user name in certain tables. After your first login, you're encouraged to personalize your DPM homepage.
  Note:

  With the sn_dpm.dpm_admin role, you can update the homepage solutions table to tailor the solution cards that users see at the first login to the DPM Workspace (before personalization).

• Add or remove solution cards to personalize your DPM homepage. You can also adjust the Needs attention thresholds for each solution to see which needs the most attention. The severity levels are good, moderate, or severe.
• Your personalized list of solutions is kept in the dpm_home_page_item table so that they're displayed every time you log in. This table updates each time you personalize your homepage.

You can add and remove solution cards in any combination, but the total solution cards can’t exceed 1000 on the DPM homepage.

• Configure the user experience by showing or hiding the available item types in DPM:
  • Services
  • Technical services
  • Business services
  • Application services
  • Service offerings
  • Business applications
• Update the available item types table to hide or show solution types on the DPM homepage and in the personal portfolios. Examples of solution types are cmdb_ci_service and cmdb_ci_business_app.
  Note:

  When a solution type is hidden, that solution is omitted from the following areas of DPM:

  • The auto-generated solution card results.
  • The personalization options of add and remove items.
  • The set status conditions when updating thresholds.
  • The page filters.

• Use workflows to identify and set up solutions (services, service offerings, business applications, and application services). The guided walk-through includes insights into each solution's data readiness for DPM.
• Access the settings pages to configure the DPM Workspace using the provided system properties.
• Configure solution page headers and the General info section of the Info tab.
• Map KPI groups to solutions to view metrics in the DPM Workspace.
• Use links to helpful resources.
• Refer to common question links to aid implementation.
• Follow the prompts for more setup tasks.

• Update the description of a KPI indicator that's provided by the base system. The KPI indicators on solution records come from Performance Analytics (PA). In the DPM Workspace, you can select a tooltip on a solution indicator card to see a description that clarifies the indicator data. Even though the descriptions come with the base system, administrators can update the descriptions to accommodate the organization.
• With the June 2024 release and after, the KPI latest score system property is set to true for new and zBoot customers.

• Added problem (PRB) records to the Needs attention attributes so that you can identify problems on the following solutions.
  • Services and service offerings. Problems are related to the service offering via the service offering record on the form, impacted services related list, and on the affected CIs related list. Problems are then rolled up to the parent service and should be deduplicated at the parent service level.
  • Business applications. Problems are related to the application service via the configuration item field on the form. Problems are then rolled up from the application service to the business application and should be deduplicated at the parent service level.
  • Application services. Problems are related to the application service via the configuration item field on the form.
• Updated the team logic in the DPM Contacts tab for each solution. When you select the Contacts icon () next to the Needs attention panel, the Teams tab includes multiple teams that support the record. The multiple team assignment is an existing platform feature that was added to Service Portfolio Management so the teams can be viewed in the DPM Workspace. For more information on the platform feature, see Teams related list.

• The DPM Admin Center
• In the DPM Workspace, in the Needs attention panels and in the life-cycle tabs that present key performance indicator (KPI) data.

• In the list module (for both provided lists and created lists).
• In the DPM Admin Center.

The Configurable Workspace supports reflow, which enables pages and content to be zoomed up to 400% through your browser settings without loss of content or functionality. Additionally, content can be enlarged without scrolling in two dimensions at a width equivalent to 320 CSS pixels or a height equivalent to 256 CSS pixels. Page layouts are transformed into a vertical, stacked view automatically when users increase browser zoom to 400%.