Combined Agentic Desktop release notes for upgrades from Vancouver to Zurich

How to use this page

To help you prepare for your upgrade, we have combined the cross-family Agentic Desktop release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Vancouver to Zurich.

Tip:

If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

Important information for upgrading Agentic Desktop to Zurich

Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed.


Release	Release notes
Vancouver	No updates for this release.
Washington DC	No updates for this release.
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.

New features

Between your current release family and Zurich, new features were introduced for Agentic Desktop.


Release	Release notes
Vancouver	No updates for this release.
Washington DC	No updates for this release.
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	Zurich Patch 5 Changes to Now Assist usage measurement Starting with Zurich Patch 5, Now Assist usage measurement is transitioning from a 365-day look-back model to a 365-day burn-down model, with usage resetting at the contract anniversary date. For more information, refer to KB KB2704710: Now Assist Usage - Overview & New Measurement Logic. Zurich Patch 4 Design UI block desktop actions in Design workspace Design, configure, and manage desktop actions in the Design workspace that enables: Auto-recording or manually capturing screens and defining UI interactions, such as clicking buttons, typing into text boxes, and selecting from drop-down menus. Adding details such as name, description, input and output parameters. Testing desktop actions before activating them. Publishing desktop actions to AI Agent Studio as tools for AI agents to execute. Example: Filling out fields and submitting a form. Use non-UI block desktop actions Add default desktop actions of the type non-UI block as tools to AI agents in AI Agent Studio. The non-UI block actions include pre-built connectors that enable your agentic workflows to interact with various applications and system components. These connectors streamline automation by offering pre-built actions for common tasks, reducing the need for complex scripting. Each connector focuses on a specific application or system area, providing a collection of related actions. For example, the Microsoft Outlook connector offers actions for email management, while the File and Directory connector provides actions for file system operations. The following connectors are supported: Microsoft Excel Microsoft Outlook Microsoft Word PDF PowerShell SQL SSH SystemAction Example: Reading data from Microsoft Excel or emails from Microsoft Outlook. Adding desktop actions to AI agents in AI Agent Studio Seamless integration with AI Agent Studio has enabled effortless configuration of desktop actions to automate repetitive tasks on applications without APIs. AI agents can reason, plan, and execute desktop actions autonomously and semi-autonomously across legacy systems and desktop applications without complex setups. Monitor desktop actions in Execution workspace Trigger desktop actions from the Now Assist panel that are executed by AI agents in the Execution workspace. Interact with the automation when human input is required. These automations run in the background and listen for instructions dispatched from the ServiceNow instance. You can continue working on other desktop applications outside Execution workspace. Leverage core desktop capabilities Automate form filling, application clicks, and Windows OS file handling. Create workflows across legacy systems, thick client applications, and business applications on Windows operating system to perform repetitive tasks.

Changes

Between your current release family and Zurich, some changes were made to existing Agentic Desktop features.


Release	Release notes
Vancouver	No updates for this release.
Washington DC	No updates for this release.
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.

Removed

Between your current release family and Zurich, some Agentic Desktop features or functionality were removed.


Release	Release notes
Vancouver	No updates for this release.
Washington DC	No updates for this release.
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.

Deprecations

Between your current release family and Zurich, some Agentic Desktop features or functionality were deprecated.


Release	Release notes
Vancouver	No updates for this release.
Washington DC	No updates for this release.
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.

Activation information

Review information on how to activate Agentic Desktop.


Release	Release notes
Vancouver	No updates for this release.
Washington DC	No updates for this release.
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	Agentic Desktop is available with activation of any Now Assist plugin from the ServiceNow Store. For more information about the prerequisites for using Agentic Desktop, see Configure.

Additional requirements

If any additional requirements were introduced or changed for Agentic Desktop we have noted them here.


Release	Release notes
Vancouver	No updates for this release.
Washington DC	No updates for this release.
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	To use the Agentic Desktop application, the software requirements are: Operating system: Microsoft Windows 10 or Windows Server 2016 or Windows Server 2019. .NET 9.0 runtime v9.0.10 or .NET 9 Desktop Runtime v9.0.10. Display scale set to 100%. No extended monitors are connected. Screen resolution and theme values must match between the system used for recording and the system used for automation execution. You must first install the supported Now Assist version of ServiceNow to be able to use the Now Assist AI agents. For more information, see Install Now Assist AI agents. Enable the Next Experience UI Framework before you can use the Now Assist panel.

Browser requirements

If any specific browser requirements were introduced or changed for Agentic Desktop we have noted them here.


Release	Release notes
Vancouver	No updates for this release.
Washington DC	No updates for this release.
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	Now Assist AI agents supports various browsers, including Google Chrome and Microsoft Edge. Now Assist AI agents isn’t supported in Internet Explorer.

Accessibility information

Review details on accessibility information for Agentic Desktop, such as specific requirements or compliance levels.


Release	Release notes
Vancouver	No updates for this release.
Washington DC	No updates for this release.
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.

Localization information

If there are specific localization considerations for Agentic Desktop we have noted them here.


Release	Release notes
Vancouver	No updates for this release.
Washington DC	No updates for this release.
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.

Highlight information

If there are specific highlight considerations for Agentic Desktop we have noted them here.


Release	Release notes
Vancouver	No updates for this release.
Washington DC	No updates for this release.
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	Zurich Patch 4 Desktop actions now run reliably on machines with different screen resolutions. Design desktop actions of type UI block (UI actions) by capturing user interactions, adding details, and activating them in Design workspace. Use default desktop actions of type non-UI block (non-UI actions) that include pre-built connectors to interact with various applications and system components. Add desktop actions as tools to AI agents in AI Agent Studio. Enable AI agents to interact with legacy systems, thick client applications, and business applications on Windows operating system to perform repetitive tasks. Monitor desktop actions being executed by AI agents in Execution workspace in the Desktop-in-Desktop session. See Agentic Desktop for more information.