Combined User Experience Analytics release notes for upgrades from Vancouver to Zurich

How to use this page

To help you prepare for your upgrade, we have combined the cross-family User Experience Analytics release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Vancouver to Zurich.

Tip:

If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

Important information for upgrading User Experience Analytics to Zurich

Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed.


Release	Release notes
Vancouver	No updates for this release.
Washington DC	Users can opt out of basic tracking. A funnel data visualization is available for Usage Insights data sources.
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.

New features

Between your current release family and Zurich, new features were introduced for User Experience Analytics.


Release	Release notes
Vancouver	User consent management for defining tracking consent policies The user consent management (UCM) capability enables customers to configure their analytics tracking preferences across all tracked applications. This capability provides the flexibility to customize the consent policy per country and to select how the location of the user is detected.
Washington DC	Platform Analytics integration Improved query capabilities for Platform Analytics integration Funnels UIB component Enable users to view funnels created in the Usage Insights dashboard.
Xanadu	No updates for this release.
Yokohama	Added filtering capability to all analytics pages Analytics pages have various filter options to help segment data including Date range, User type, and Country. Other filters appropriate to each page are available. Configurable user properties Filter usage data by custom user groups across all pages. Custom user properties can also be added to User details pages. User roles and department are available by default. Other user-related fields can be added to . Granular event filtering Filter event data using event properties to provide more specific and actionable insights into your data. User information added to events The number of unique users who performed an action visible next to the total occurrences of the event.
Zurich	Analytics overlay experience Try the new utility icon that shows you the key usage metrics for the pages that you're navigating to without having to leave the application page. The shortcut gives you faster access to the contextual analytics overlay. UXA-PA integration enhancements Experience the enhancements by enabling UXA filters on dashboards, additional metrics configuration for sessions, and the inclusion of Pages in the User Experience Analytics data source. Furthermore, inline dashboards for data now offer drill-down, and the Events data source benefits from a new condition builder.

Changes

Between your current release family and Zurich, some changes were made to existing User Experience Analytics features.


Release	Release notes
Vancouver	No updates for this release.
Washington DC	Basic tracking Basic tracking is disabled when the user opts out.
Xanadu	No updates for this release.
Yokohama	New custom user property configuration An easy way to configure which user-related fields are available to use as filters and in user details. Configured user properties are available for all applications. Previously created custom user properties are no longer supported and must be recreated in the new UI. Country consent policies are set by default to No Consent Required Default country consent policies are now set to No Consent Required. If you have previously updated your country consent policies, they will retain the custom setting. Existing users who have set their tracking preferences will retain their settings. New users will not require consent for tracking unless you update your country consent policies. Longer user history Detailed data for users and sessions extended to two years. Optimized the way metrics are calculated Percent time on app and Average duration per page calculations changed compared to the application view in Xanadu or prior releases. Percentage time on app was Percentage time on site in Xanadu or prior releases. Client page load and Full page load aggregated in the same visualization All performance metrics associated with Client, Network, Page Load, and Server time are aggregated together.
Zurich	No updates for this release.

Removed

Between your current release family and Zurich, some User Experience Analytics features or functionality were removed.


Release	Release notes
Vancouver	The following table has been migrated in the Vancouver family release: m2m_user_consent_info.list is now found in sys_analytics_user_consent_decision.list.
Washington DC	User Experience Analytics API version 2.1.4 has been withdrawn from store.
Xanadu	No updates for this release.
Yokohama	Automatic actions in the mobile app, including tap and swap. Filtering by crashed/offline sessions in mobile applications. Option to tag/favorite for users/sessions. Geographic map view of sessions. Users flow Insights
Zurich	No updates for this release.

Deprecations

Between your current release family and Zurich, some User Experience Analytics features or functionality were deprecated.


Release	Release notes
Vancouver	The following system properties, which were used to customize opt-in and notice pop-ups, are being deprecated from the Vancouver family release: glide.analytics.user.consent.popup.disabled glide.analytics.user.auto.consent The change was made to enable basic tracking and country-based consent tracking. To address consent functionality, see [Placeholder link text to key uxa-define-consent-policy]. The following message IDs, found in the sys_ui_message list properties, are being deprecated from the Vancouver family release: glide.analytics.consent.eu.text glide.analytics.consent.other.text
Washington DC	No updates for this release.
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.

Activation information

Review information on how to activate User Experience Analytics.


Release	Release notes
Vancouver	User Experience Analytics is a ServiceNow AI Platform feature that is active by default.
Washington DC	Usage Insights is a ServiceNow AI Platform feature that is active by default.
Xanadu	No updates for this release.
Yokohama	is a ServiceNow AI Platform feature that is activated by default.
Zurich	is a ServiceNow AI Platform feature that is active by default.

Additional requirements

If any additional requirements were introduced or changed for User Experience Analytics we have noted them here.


Release	Release notes
Vancouver	No updates for this release.
Washington DC	No updates for this release.
Xanadu	No updates for this release.
Yokohama	Customer must use ADC v3 to access the new experience. Customers on ADC v2 will have access to the Xanadu version of .
Zurich	No updates for this release.

Browser requirements

If any specific browser requirements were introduced or changed for User Experience Analytics we have noted them here.


Release	Release notes
Vancouver	To optimize your User Experience Analytics, use either a Google Chrome or Apple Safari browser.
Washington DC	To optimize your Usage Insights, use either a Google Chrome or Apple Safari browser.
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.

Accessibility information

Review details on accessibility information for User Experience Analytics, such as specific requirements or compliance levels.


Release	Release notes
Vancouver	No updates for this release.
Washington DC	No updates for this release.
Xanadu	No updates for this release.
Yokohama	supports the Web Content Accessibility Guidelines (WCAG) 2.1 AA accessibility standard except for these aspects: Voiceover for navigation paths Color patterns for time series and pie visualizations Data table for time series and pie visualizations
Zurich	No updates for this release.

Localization information

If there are specific localization considerations for User Experience Analytics we have noted them here.


Release	Release notes
Vancouver	No updates for this release.
Washington DC	No updates for this release.
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.

Highlight information

If there are specific highlight considerations for User Experience Analytics we have noted them here.


Release	Release notes
Vancouver	The enhancement to the user consent management capability enables you to configure your analytics tracking preferences across all tracked applications. See User Experience Analytics for more information.
Washington DC	Users can view funnels created in the Usage Insights dashboard Integration with Platform Analytics See User Experience Analytics old landing page for more information.
Xanadu	No updates for this release.
Yokohama	Access analytics more quickly across tracked ServiceNow applications in the redesigned UI. Add and use new custom user properties more easily in the application. This requires older custom properties to be reconfigured under the new setup. Advanced querying capabilities including user segmentation across all usage data and filtering of events by event property. See User Experience Analytics for more information.
Zurich	Access the analytics overlay faster via the new utility icon and then redirect to the analytics dashboard by selecting Analyze with User Experience Analytics on the overlay. Experience enhanced analytics with UXA filters on dashboards, configurable session metrics, Pages in User Experience Analytics, drill-down in inline dashboards, and a condition builder for Events. See User Experience Analytics for more information.