Combined Now Assist for Environmental, Social, and Governance (ESG) Management release notes for upgrades from Vancouver to Zurich

  • Release version: Yokohama
  • Updated January 30, 2026
  • 4 minutes to read

    • Consolidated page of all release notes for Now Assist for Environmental, Social, and Governance (ESG) Management from Vancouver to Zurich.

    How to use this page

    To help you prepare for your upgrade, we have combined the cross-family Now Assist for Environmental, Social, and Governance (ESG) Management release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Vancouver to Zurich.

    Tip:
    If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

    Important information for upgrading Now Assist for Environmental, Social, and Governance (ESG) Management to Zurich

    Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed.

    Release Release notes

    Vancouver

    		 No updates for this release.

    Washington DC

    		 No updates for this release.

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    New features

    Between your current release family and Zurich, new features were introduced for Now Assist for Environmental, Social, and Governance (ESG) Management.

    Release Release notes

    Vancouver

    		 No updates for this release.

    Washington DC

    		 No updates for this release.

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich
    Zurich Patch 4
    Use agentic workflows in ESG
    The carbon calculations agentic workflow acts as a copilot for sustainability teams, streamlining carbon accounting workflows. It intelligently selects metric definitions and emission factors from the library, generates calculated metric definitions, and enables user review and adjustments before final use.
    Zurich Patch 1
    Extract data from utility invoices
    Now Assist for ESG with document intelligence for utility bills, designed to streamline your ESG metric data collection and reporting. Here are the key highlights:
    • Extract ESG metric data with Gen AI-Powered Document Intelligence from utility bills, like electricity, gas, and water, with accuracy and efficiency.
    • Automate data collection by eliminating manual data entry and reducing errors.
    • Integrate extracted data with ESG metric workflows for a seamless experience.
    • Scale your operations with an enterprise-scale solution that handles large volumes of data.
    • Confirm compliance and transparency with built-in audit features that support reporting requirements.

    Changes

    Between your current release family and Zurich, some changes were made to existing Now Assist for Environmental, Social, and Governance (ESG) Management features.

    Release Release notes

    Vancouver

    		 No updates for this release.

    Washington DC

    		 No updates for this release.

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich
    Zurich Patch 5
    Changes to Now Assist usage measurement
    Zurich Patch 4

    Removed

    Between your current release family and Zurich, some Now Assist for Environmental, Social, and Governance (ESG) Management features or functionality were removed.

    Release Release notes

    Vancouver

    		 No updates for this release.

    Washington DC

    		 No updates for this release.

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Deprecations

    Between your current release family and Zurich, some Now Assist for Environmental, Social, and Governance (ESG) Management features or functionality were deprecated.

    Release Release notes

    Vancouver

    		 No updates for this release.

    Washington DC

    		 No updates for this release.

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Activation information

    Review information on how to activate Now Assist for Environmental, Social, and Governance (ESG) Management.

    Release Release notes

    Vancouver

    		 No updates for this release.

    Washington DC

    		 No updates for this release.

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich

    Install Now Assist for ESG by requesting it from the ServiceNow Store.

    Additional requirements

    If any additional requirements were introduced or changed for Now Assist for Environmental, Social, and Governance (ESG) Management we have noted them here.

    Release Release notes

    Vancouver

    		 No updates for this release.

    Washington DC

    		 No updates for this release.

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Browser requirements

    If any specific browser requirements were introduced or changed for Now Assist for Environmental, Social, and Governance (ESG) Management we have noted them here.

    Release Release notes

    Vancouver

    		 No updates for this release.

    Washington DC

    		 No updates for this release.

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Accessibility information

    Review details on accessibility information for Now Assist for Environmental, Social, and Governance (ESG) Management, such as specific requirements or compliance levels.

    Release Release notes

    Vancouver

    		 No updates for this release.

    Washington DC

    		 No updates for this release.

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Localization information

    If there are specific localization considerations for Now Assist for Environmental, Social, and Governance (ESG) Management we have noted them here.

    Release Release notes

    Vancouver

    		 No updates for this release.

    Washington DC

    		 No updates for this release.

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Highlight information

    If there are specific highlight considerations for Now Assist for Environmental, Social, and Governance (ESG) Management we have noted them here.

    Release Release notes

    Vancouver

    		 No updates for this release.

    Washington DC

    		 No updates for this release.

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich
    Zurich Patch 5
    • Review changes to Now Assist usage measurement.

    Zurich Patch 4

    Accelerate carbon reporting with AI-powered calculations, validation, and insights for Scope 3 emissions.

    Automate metric data collection from utility invoices by extracting key information using the AI-driven document intelligence for utility invoices.

    See Now Assist for more information.