Combined Dispute Rules Content Pack for Mastercard release notes for upgrades from Vancouver to Zurich

zurich Combined Product Files

Release

yokohama

ft:locale

en-US

ft:publication_title

zurich Combined Product Files

ft:clusterId

delta3zv

bundleId

delta3zv

Combined Dispute Rules Content Pack for Mastercard release notes for upgrades from Vancouver to Zurich

Release version: Yokohama

Updated January 30, 2026

4 minutes to read

Consolidated page of all release notes for Dispute Rules Content Pack for Mastercard from Vancouver to Zurich.

How to use this page

To help you prepare for your upgrade, we have combined the cross-family Dispute Rules Content Pack for Mastercard release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Vancouver to Zurich.

Tip:

If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

Important information for upgrading Dispute Rules Content Pack for Mastercard to Zurich

Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed.


Release	Release notes
Vancouver	No updates for this release.
Washington DC	No updates for this release.
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.

New features

Between your current release family and Zurich, new features were introduced for Dispute Rules Content Pack for Mastercard.


Release	Release notes
Vancouver	No updates for this release.
Washington DC	No updates for this release.
Xanadu	Decision tables Streamline dispute processing by validating Mastercard transaction details and questionnaire answers against the eligibility rules in the decision tables that are included in this application.
Yokohama	No updates for this release.
Zurich	Decision tables for Mastercard dispute processing Streamline dispute processing by validating Mastercard transaction details and questionnaire answers against the eligibility rules in this application's decision tables.

Changes

Between your current release family and Zurich, some changes were made to existing Dispute Rules Content Pack for Mastercard features.


Release	Release notes
Vancouver	No updates for this release.
Washington DC	No updates for this release.
Xanadu	Updated references from questionnaire tables to intake tables in Card Operations Updated references from the old questionnaire tables to the new intake tables in Card Operations.
Yokohama	No updates for this release.
Zurich	Dispute Rules Content Pack for Mastercard chargeback eligibility rules updates Transformed chargeback eligibility rules into technical formulas to determine the eligibility or ineligibility of a selected transaction for chargeback. Dispute Rules Content Pack for Mastercard intake questionnaire updates Updated the dispute questionnaire provided through Dispute Rules Content Pack for Mastercard by adding new questions and updating existing questions.

Removed

Between your current release family and Zurich, some Dispute Rules Content Pack for Mastercard features or functionality were removed.


Release	Release notes
Vancouver	No updates for this release.
Washington DC	No updates for this release.
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.

Deprecations

Between your current release family and Zurich, some Dispute Rules Content Pack for Mastercard features or functionality were deprecated.


Release	Release notes
Vancouver	No updates for this release.
Washington DC	No updates for this release.
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.

Activation information

Review information on how to activate Dispute Rules Content Pack for Mastercard.


Release	Release notes
Vancouver	No updates for this release.
Washington DC	No updates for this release.
Xanadu	Install Dispute Rules Content Pack for Mastercard by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.
Yokohama	No updates for this release.
Zurich	Install Dispute Rules Content Pack for Mastercard by requesting it from ServiceNow Store.

Additional requirements

If any additional requirements were introduced or changed for Dispute Rules Content Pack for Mastercard we have noted them here.


Release	Release notes
Vancouver	No updates for this release.
Washington DC	No updates for this release.
Xanadu	This application requires Financial Services Card Operations (sn_bom_credit_card).
Yokohama	No updates for this release.
Zurich	This application requires Financial Services Card Operations (sn_bom_credit_card) to be installed.

Browser requirements

If any specific browser requirements were introduced or changed for Dispute Rules Content Pack for Mastercard we have noted them here.


Release	Release notes
Vancouver	No updates for this release.
Washington DC	No updates for this release.
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.

Accessibility information

Review details on accessibility information for Dispute Rules Content Pack for Mastercard, such as specific requirements or compliance levels.


Release	Release notes
Vancouver	No updates for this release.
Washington DC	No updates for this release.
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich

Localization information

If there are specific localization considerations for Dispute Rules Content Pack for Mastercard we have noted them here.


Release	Release notes
Vancouver	No updates for this release.
Washington DC	No updates for this release.
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.

Highlight information

If there are specific highlight considerations for Dispute Rules Content Pack for Mastercard we have noted them here.


Release	Release notes
Vancouver	No updates for this release.
Washington DC	No updates for this release.
Xanadu	Run chargeback eligibility rules based on Mastercard rules. Determine the chargeback eligibility for Mastercard transactions by using the provided decision tables. The eligibility is based on the reason code, intake responses, and transaction data from the dispute. See Dispute Rules Content Pack for Mastercard for more information.
Yokohama	No updates for this release.
Zurich	Developed and refined chargeback eligibility rules to validate dispute cases against Mastercard core rules. Updated the intake questionnaire for various dispute categories. See Dispute Rules Content Pack for Mastercard for more information.