Use AI to explore data with AI Data Explorer
Summarize
Summary of Use AI to explore data with AI Data Explorer
AI Data Explorer is an AI-powered tool designed to provide instant insights and facilitate deep exploration of your data within ServiceNow. It enables users to ask quick questions, receive tailored recommendations, and collaborate with AI and colleagues to build comprehensive analyses. This tool enhances data visualization capabilities and supports sharing insights with collaborators to improve decision-making processes.
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Key Features
- Easy Access: Launch AI Data Explorer directly in your instance to begin exploring data.
- Interactive Exploration: Ask questions in real time and receive AI-driven insights tailored to your data.
- Collaboration: Share data visualizations and findings with team members to support joint analysis.
- Configuration: Requires enabling AI Data Explorer and supplementary AI skills on your ServiceNow instance.
- Role and Security Support: Supports roles, tables, and domain separation to maintain governance and data security.
Important Considerations
- Availability of AI model providers and Now Assist features varies based on geography, data center, compliance requirements, and licensing. Customers in restricted environments or regulated markets may have limited access.
- AI-generated outputs may not always be fully accurate or appropriate. Customers should apply human oversight, thoroughly test AI outputs, and avoid sole reliance on AI for critical decisions—especially in sensitive domains such as healthcare, finance, legal, or security.
- Use of AI Data Explorer involves data transfer from your ServiceNow instance to centralized ServiceNow environments or third-party cloud providers (e.g., Microsoft Azure). Data handling complies with ServiceNow’s internal policies and compliance standards.
- ServiceNow collects inputs, outputs, and edits from AI Data Explorer to improve AI technologies. Customers may opt out of data collection at any time via the Now Assist Opt-Out options.
What ServiceNow Customers Can Expect
By enabling AI Data Explorer, customers gain a powerful assistant for rapidly generating insights from their data and improving analytical collaboration. However, customers must evaluate AI outputs carefully for accuracy and compliance, understand data processing implications, and verify feature availability based on their environment and regulatory constraints. This tool helps accelerate data-driven decision-making while aligning with enterprise governance policies.
AI Data Explorer is your AI-companion for instant insights and deep data explorations. Ask quick questions, receive tailored recommendations, and collaborate with AI and your colleagues to build long-term analysis.
See how to launch AI Data Explorer, ask questions in an exploration, and share the resulting insights with other users.
Get started
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- Not all model providers are available for customers with in-country SKUs, and some Now Assist products/features are currently unavailable for in-country customers. For more information, see the KB1584492 article in the Now Support Knowledge Base. Be sure to check for model provider availability updates in future releases.
- Some Now Assist products/features are currently unavailable for customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, self-hosted customers, or in other restricted environments. For more information, see the KB0743854 article in the Now Support Knowledge Base. Be sure to check for availability updates in future releases.
- Some Now Assist products/features are currently available only for customers in some regions. Be sure to check for availability updates in future releases.
- Some AI products and skills are not available in Regulated Markets. For more information, see KB2593939: Regulated Markets AI Products/Skills Not Available. Be sure to check for availability updates in future releases.
AI limitations
This application uses artificial intelligence (AI) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not always produce accurate, complete, or appropriate information. Furthermore, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by ServiceNow’s AI Acceptable Use Policy, which may be updated by ServiceNow.
Data processing
This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our CORE Compliance Portal.
Data collection
ServiceNow collects and uses the inputs, outputs, and edits to outputs of this application to develop and improve ServiceNow technologies including ServiceNow models and AI products. In addition, this application will collect information from tables that will be used to generate analytics. For example, information from the Incident table could be collected for requests for incident data visualizations. Customers can opt out of future data collection at any time, as described in the Now Assist Opt-Out page.
For more information, see the Now Assist documentation.