Important considerations include that users in child domains can view dashboards in parent domains only if both domain separation and delegated administration are enabled. Child domain users have read-only access to dashboards and cannot overwrite them.

How Domain Separation Works in Dashboards

• Only dashboards explicitly shared are visible to users outside the creator’s domain.
• Edit permissions on dashboards are restricted to users within the same domain as the dashboard; a user cannot edit dashboards created in a different domain.
• Domain separation applies to dashboard records, tabs, and widget containers; however, widget content visibility depends on the domain of the content itself. For example, reports created in one domain are not visible to users in another domain, although the widget container appears.
• Dashboards created at the global (parent) level are visible to all users with whom they are shared, spanning parent and child domains.
• Administrators should avoid editing domain-separated dashboards from the global domain, as changes may not be visible to users within separated domains. Always ensure you are logged into the correct domain when editing.

Practical Implications for ServiceNow Customers

This domain separation functionality allows organizations to maintain data privacy and governance across multiple tenants or departments within a single ServiceNow instance, especially when managing dashboards. It supports use cases such as requiring different behaviors or visibility rules per tenant (e.g., making comments mandatory on record closure for one tenant but not another).

By understanding and applying domain separation in dashboards, customers can ensure secure, domain-aware dashboard administration that respects organizational boundaries and user roles.