Process details page

  • Release version: Yokohama
  • Updated January 30, 2025
  • 4 minutes to read
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    Summary of Process details page

    The Process details page in ServiceNow Process Mining offers comprehensive insights and interactive visualizations of your process data. It enables you to analyze process speed, quality, cost, and identify automation opportunities, all within a single interface. The page is organized into multiple tabs, each providing specialized views and tools to help you optimize your processes and monitor key performance indicators (KPIs).

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    Key Features

    • Tabs for Focused Analysis:
      • Summary and Insights: Displays business goals, KPI summaries, transitions, and route variations.
      • Analyst Workbench: Provides access to the visualized process map, filters, variation analysis, and detailed route exploration.
      • Automation Opportunities: Identifies automation possibilities using machine learning and process-based analysis (available for ITSM).
      • KPI Dashboard: Shows configured KPI dashboards relevant to your project.
      • Process Projects: Returns to the projects landing page with all project cards.
    • Project Overview Panel: Displays essential project information including project name, data scope, total records, number of routes, average and median duration, and variation statistics. It also includes options to edit project details, rename versions, or create improvement initiatives.
    • Process Map: An interactive visualization of your process routes with tools to adjust metric views, filter activities and connections, drill into route records, and analyze bottlenecks. The map supports advanced analyses like transition, work notes, root cause, and cluster analysis.
    • Notes, Initiatives, and Scheduled Tasks Panel: Facilitates managing notes, improvement initiatives, and monitoring the status of scheduled mining and analysis tasks.

    Practical Usage for ServiceNow Customers

    ServiceNow customers can leverage the Process details page to gain a holistic understanding of their process performance and identify actionable improvement areas. By using the Summary and Insights tab, customers can quickly assess key metrics and variations affecting their process outcomes. The Analyst Workbench empowers deeper exploration and filtering of process data, making root cause and bottleneck analyses straightforward. Automation opportunities identified through machine learning help customers prioritize workflow automation to enhance efficiency. The KPI Dashboard ensures ongoing monitoring aligned with business objectives. Additionally, the notes and initiatives panel supports continuous process improvement management directly within the platform.

    Expected Outcomes

    • Improved visibility into process performance with detailed metrics and variation analysis.
    • Identification and prioritization of automation opportunities to optimize workflows.
    • Enhanced decision-making through interactive visualizations and drill-down capabilities on process routes.
    • Streamlined management of process improvement initiatives and scheduled analytical tasks.
    • Alignment of process insights with business goals via customizable KPI dashboards.

    The process details page for Process Mining provides access to high level insights and opportunities in addition to the interactive visualized process map.

    From the process details page, you can do the following:
    • Select the Summary and Insights tab to see the speed, quality, and cost insights impacting your process.
    • Select the Analyst Workbench tab to access the project dashboard, where you can view the visualized process map for your project.
    • Select the Automation Opportunities tab to find automation opportunities using machine learning and process-based analysis.
    • Select the KPI Dashboard tab to see any KPI dashboard that you have configured in the project configuration.
    Note:
    To go back to the projects landing page where you can see all the project cards, select the Process Projects tab.

    Overview panel

    When you mine and open a project, the Analyst Workbench opens.

    Overview panel
    The project's overview panel displays the following overview details and brief context menu.
    UI element Description
    Overview details Important information about a project.
    • Project name
    • Table that the data reports on
    • Total records in project's scope according to the filters applied
    • Number of routes represented within the records
    • Average number of days it took the records to close
    • Standard deviation variation from route duration average value
    • Median duration value
    Menu icon (...) Access the menu for additional options:
    Edit project
    Select this option to edit the current project. For more information, see Create a project or template using Project Builder.
    Edit Versions
    Select this option to change the name of a project version. For more information, see Change a project version name.
    Create CIM
    Select this option to create a new improvement initiative. For more information, see Create an improvement initiative from Process Mining.

    Project panel

    Within the project view, the project panel provides business insights, filter tools to refine the data view, and access to route details.
    UI element Description
    Summary and Insights tab See business goals, summary insights for your key performance indicators, transitions, and route variation. For more information, see eSummary and Insights page.
    Analyst Workbench tab Select this tab to access the following:
    • Breakdown Filters tab: Create and delete filter sets, and set advanced filter conditions.
    • Variation Analysis tab: View the routes distributed over the records in the data set.
    For more information, see Analyst Workbench.
    Automation Opportunities tab Helps to identify automation opportunities for your workflows. Only available for ITSM. For more information, see Automation opportunities page.
    KPI Dashboard tab Displays any KPI dashboard that you have configured in the project configuration.

    Process map

    The process map shows the visualized project and routes, and provides the following tools for filtering and drilling into its view. You can access the process map through the Analyst Workbench tab.
    UI element Description
    Metrics The primary and secondary metrics to show on the process map.
    Refine

    Tune activities and connections on the map. Select this tab to access the following:

    • Activities tab: Increase or reduce the detail view of activities on the process map.
    • Connections tab: Increase or reduce the detail view of the connections between activities on the process map.
    Show Records View the records for one or more selected routes.
    Model Statistics Use statistics for the process model that help provide perspective when comparing to the overall model statistics. This tab shows the following statistics for the filtered records or selected variant route:
    • Metric: Indicates total, project-specific, or difference in metric values between compared projects.
    • Records: Number of filtered records that follow the selected route.
    • Routes: The number of routes that the filtered records followed.
    • Avg duration: The average number of days it took the filtered records or records in a selected route to close. This value compares with the average number of days duration across all records in the model.
    • Std Deviation: The variation from the route average duration value.
    • Med Duration: The middle duration value for routes.
    Bottleneck Analysis View the top transitions based on the metric filters you specify.
    Activity Legend The defined project activities that display on the process map with symbols connoting activity categories.
    Process map Interactive map from which you can view metrics for a process, add activity conditions to filter by, and perform other actions.
    Any analysis You can do a transition analysis, work notes analysis, root cause analysis, or cluster analysis from any transition or node from the graph.
    Zoom Enlarge or shrink the view of the process map.

    Notes, initiatives, and scheduled tasks panel

    The notes, initiatives, and scheduled tasks panel provides tools for creating and viewing notes, snapshots, and improvement initiatives. You can also see the status of mining tasks you've scheduled.
    UI element Description
    Model options icon (Model options icon) View and use of the bottleneck analysis.
    Global metrics icon (Global metrics icon) View the primary and secondary metrics.
    Notes iconNotes icon View the notes list, create a note, and edit or delete a note.
    Improvement initiatives icon (Initiatives icon) View the initiatives list, create a new initiative, link to an existing initiative, or remove an initiative.
    Scheduled tasks icon (Scheduled tasks icon) View the status of scheduled mining, filtering, and requested cluster analysis tasks.