Analytics Hub for a specific indicator

  • Release version: Yokohama
  • Updated January 30, 2025
  • 2 minutes to read
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    Summary of Analytics Hub for a specific indicator

    The Analytics Hub enables ServiceNow customers to perform deep analysis of indicator data by aggregating data, comparing scores, and tracking changes over time. It provides multiple access methods, including navigation via Performance Analytics, links on indicator records, and selections from Performance Analytics widgets. Note that drilldown behavior differs on Platform Analytics dashboards, where KPI Details opens instead of the Analytics Hub by default.

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    When indicator scores are aggregated on multiple elements in breakdown dashboards, the Analytics Hub reflects aggregation on the same elements. Time series aggregations are validated in the Analytics Hub and KPI Details but not directly in widgets, which may lead to warnings when navigating from widgets to the Analytics Hub.

    Currently, the Analytics Hub is not optimized for mobile devices but can be accessed via tablets using the standard web interface.

    Key Features

    • Toolbar Actions: Available on all tabs, allowing users to set targets, thresholds, add comments, view indicator information, and create improvement initiatives (the latter requires the Continual Improvement Management application and appropriate roles).
    • Indicator Information: For formula indicators, the Info panel displays the formula and daily scores. Users can drill down to component indicators by clicking their names.
    • Improvement Initiatives: Users with the sncim.improvementrequester role can create initiatives directly from the Analytics Hub, with automatic population of relevant indicator details and visualization of initiative timelines.
    • Process Mining Integration: Users with Process Mining roles can open indicators in Process Mining dashboards via an icon in the Analytics Hub.
    • Context Menu Options: Depending on indicator type and presence of scores, users can edit indicators, edit scores (for automated indicators), add/remove favorites, export data to PDF or CSV, save charts as images, and launch dependency assessments.

    Note that targets, thresholds, and comments are not supported when indicator scores are aggregated across multiple elements.

    Tabs in Analytics Hub

    • Overview Tab: Provides score viewing and statistical data.
    • Compare Tab: Enables comparing scores to analyze trends and differences.

    Practical Implications for ServiceNow Customers

    ServiceNow customers can leverage the Analytics Hub to gain detailed insights into their performance indicators, drive continuous improvement through targeted initiatives, and integrate with Process Mining for deeper operational analysis. The ability to export data and graphics facilitates reporting and stakeholder communication. Understanding aggregation behaviors and limitations ensures accurate interpretation of indicator data. Access control based on roles safeguards sensitive operations like editing and creating improvement initiatives.

    Use the Analytics Hub to analyze indicator data deeply, such as by aggregating data, comparing scores, or viewing changes over time.

    To access the Analytics Hub for an indicator, select any of these methods:
    • Navigate to Performance Analytics > Analytics Hub, then select an indicator.
    • Click the Explore indicator related link on the relevant Indicator record.
    • From a responsive dashboard, select any value in a Performance Analytics widget.
      Note:
      • From a Platform Analytics dashboard, selecting a value in indicator data accesses KPI Details instead of the Analytics Hub. This is default behavior; a data visualization can be configured with different drilldown behavior.
      • When the indicator scores in a breakdown dashboard are aggregated on multiple elements, the Analytics Hub is aggregated on the same elements. For more information, see Viewing aggregate scores for multiple elements.
      • Time series aggregations are validated on the Analytics Hub and in KPI Details but not in widgets. Therefore, you might navigate from a working widget to the Analytics Hub and get a warning that the indicator has an invalid aggregation.

    Limitation

    The Analytics Hub is not optimized for mobile screen sizes. You can access the Analytics Hub on a tablet using the standard web interface.

    Adding Targets, Thresholds, Comments, and Improvement Initiatives

    All tabs in the Analytics Hub have a toolbar at the top with the following actions:

    • Targets
    • Thresholds
    • Add a comment
    • Information
    • Create Improvement Initiative (Requires the Continual Improvement Management application)

    A tooltip identifies each icon in the toolbar.

    The toolbar of the Analytics Hub

    The toolbar always has the rightmost four icons from the screenshot. Clicking one of these icons opens a pane where you can view or create a target, threshold, or comment. You can also view the basic information about the indicator from this pane.
    Note:
    Targets, thresholds, and comments are not supported on the Analytics Hub when indicator scores are aggregated on multiple elements.

    For a formula indicator, this basic information includes the formula. In the Info panel you can also expand a list of the daily scores for the indicator. To see the scores for each component indicator in a formula indicator, click on the indicator name in the formula. Doing so refocuses the Analytics Hub on that indicator.

    Information tab for a formula indicator

    If you have the Continual Improvement Management application and the sn_cim.improvement_requester role, you can create an improvement initiative. Click the Create Improvement Initiative icon (Create improvement initiative icon) to open an Improvement Initiative form. This form is automatically populated with details of the indicator and Analytics Hub. To see the initiative start and finish dates on the timeline, click the improvement initiative icon in the chart options on the Overview tab.

    If you have the Process Mining application and a Process Mining role, you can open the indicator in a Process Mining dashboard. Click the Go toProcess Mining icon (Process mining icon).

    Editing indicators and scores, exporting to PDF or CSV, and generating graphics

    Every indicator on the Analytics Hub has a context menu.
    Open Analytics Hub context menu
    The options in this menu depend on the type of indicator and whether it has scores.
    Option Where present
    Edit indicator All indicators
    Edit scores Automated indicators with scores
    Add to/Remove from favorites All indicators
    Export to PDF All indicators with scores
    Export scores to CSV All indicators with scores
    Save chart as PNG/JPEG All indicators with scores
    Launch dependency assessment All indicators

    Click the context menu a second time to close it without making a choice.

    Different tabs on the Analytics Hub

    The Analytics Hub for a specific indicator has the Overview and Compare tabs, which are described in View scores and statistics and Compare scores, respectively.