Platform Analytics Migration Center

  • Release version: Yokohama
  • Updated May 14, 2025
  • 3 minutes to read
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    Summary of Platform Analytics Migration Center

    The Platform Analytics Migration Center enables ServiceNow customers to migrate their existing Core UI analytics content—including dashboards, reports, interactive filters, and Performance Analytics widgets—to the Platform Analytics experience. This migration results in a unified set of visualizations and filters accessible from a single interface, streamlining analytics management.

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    Migration is only available when the Next Experience is enabled by setting the glide.ui.polaris.experience property to true. After migration, only migrated content and content created within Platform Analytics experience dashboards can be used; Core UI reports and widgets cannot be added.

    What Is Migrated and What Is Not

    Nearly all Core UI dashboard content is migrated to Platform Analytics. Content without direct Platform Analytics equivalents is migrated in Compatibility Mode via containers (iframes). Some items may not be migrated at all. The Migration Center also automatically migrates previously incompatible content upon upgrade.

    Migration Process

    • Remove unused dashboards and reports: Delete any obsolete content to streamline migration by navigating to dashboards and reports lists and deleting selected items.
    • Run the migration procedure: This identifies content that migrates directly and content requiring Compatibility Mode.
    • Review migration results: Assess migrated content and exclude any undesired or outdated dashboards, visualizations, or filters.
    • Activate the migration: This may take time depending on content volume.
    • Create custom content: Use tools like UI Builder to develop replacements for content that does not migrate.

    Post-Migration Navigation Changes

    Before migration, analytics were accessed via separate menus for dashboards and reports. After activation, all analytics content is accessed centrally under Platform Analytics > Library, providing a unified navigation experience.

    Additional Considerations

    • You cannot move migrated content between instances using update sets. Testing should be done in non-production, with migration performed separately in production.
    • Migration options can be blocked by creating the system property com.glide.par.coreui.migration.enabled and setting it to false. This disables starting or activating migration based on when the property is set.

    When you migrate your Core UI data, your existing dashboards, reports, interactive filters, and Performance Analytics widgets are moved to Platform Analytics. When you activate the migration, the result is a single set of visualizations and unified filters for all data sources.

    Note:

    To learn more about Platform Analytics and the Migration Center, see the Platform Analytics enablement toolkit on the ServiceNow Community.

    The Migration Center is only available when Next Experience is enabled. To enable Next Experience, set the value of the glide.ui.polaris.experience property to true.

    Once migration is complete, you won't be able to add Core UI reports, PA widgets and filters to Platform Analytics experience dashboards. It is possible to add only migrated content and content created within Platform Analytics experience to these dashboards.

    You cannot use update sets to move the migrated material from a non-production instance to a production instance. Test the migration on the non-production instance and then use Migration Center functionality to migrate the production instance.

    What is migrated

    The migration process takes your dashboard content and migrates it from Core UI (Dashboards and visualizations in the classic environment) to the Platform Analytics library. You then access all of your analytics through a unified navigation menu. If you use indicators, you get tools to alert you of significant changes.

    Note:
    When you upgrade releases, the Migration Center automatically migrates any previously incompatible content that is now compatible.

    What isn't migrated

    The short answer is that almost everything is migrated. Most Core UI dashboard content is supported in Platform Analytics. Some content doesn’t have an analogous Platform Analytics feature and is migrated into containers, also called iframes. This is called Compatibility mode. For detailed information about content migrated into iframes and the few items that aren’t migrated at all, see Content not migrated or migrated in compatibility mode.

    What is the migration process

    The migration process has the following steps.
    Remove unused dashboards
    Remove any unused dashboards and reports to promote a streamlined process.
    • Navigate to pa_dashboards.list, select the dashboards you want to delete, and then select Actions on selected rows > Delete.
    • Navigate to All > Reports > Administration > All, select the reports you want to delete, and then select Actions on selected rows > Delete.
    Run the migration procedure
    The procedure identifies what can be migrated directly into Platform Analytics and what is migrated in Compatibility Mode.
    Review the migration results
    You may identify dashboards or other content that you don't want to migrate, for example, unused dashboards, out-of-date visualizations, or filters that don't work as expected.
    Activate the migration
    Activation might be time-consuming, depending on how much content you are migrating.

    Create custom content

    You can use tools such as UI Builder to create custom content that meets the needs of content that doesn't migrate.

    What happens to my menus

    Before migration, users navigated to Self Service > Dashboards to view the dashboard overview and to Reports > View / Run to view the list of reports. After you activate the migration, all analytics content, including dashboards, data visualizations, filters, and KPIs are under Platform Analytics > Library.

    Block Migration Options

    You can disable the Start Moving and Activate Platform Analytics experience options. Create the system property com.glide.par.coreui.migration.enabled and set it to False. If you set the property to False before you migrate any content, both options are disabled. If you set the property to false after you migrate your content, only the Activate button is disabled.

    If you want to start the migration and view what artifacts are in compatibility mode, and resolve any issues, set the property to False after you run the migration to prevent activation of Platform Analytics experience. If you want to prevent the migration process, set the property to False first.

    For more information, see Add a system property.