Combined Customer self-service for Sales and Order Management release notes for upgrades from Vancouver to Zurich

zurich Combined Product Files

Release

yokohama

ft:locale

en-US

ft:publication_title

zurich Combined Product Files

ft:clusterId

delta3zv

bundleId

delta3zv

Combined Customer self-service for Sales and Order Management release notes for upgrades from Vancouver to Zurich

Release version: Yokohama

Updated January 30, 2026

5 minutes to read

Consolidated page of all release notes for Customer self-service for Sales and Order Management from Vancouver to Zurich.

How to use this page

To help you prepare for your upgrade, we have combined the cross-family Customer self-service for Sales and Order Management release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Vancouver to Zurich.

Tip:

If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

Important information for upgrading Customer self-service for Sales and Order Management to Zurich

Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed.


Release	Release notes
Vancouver	No updates for this release.
Washington DC	No updates for this release.
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	The new order checkout experience and improved cart capabilities are delivered through a new Sales Cart plugin (sn_sales_cart). As an admin, you must perform the Post-upgrade order migration to continue providing a seamless experience for your customers. Failing to perform the upgrade steps can result in your customers losing products added to their carts.

New features

Between your current release family and Zurich, new features were introduced for Customer self-service for Sales and Order Management.


Release	Release notes
Vancouver	No updates for this release.
Washington DC	No updates for this release.
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	Customer-initiated RFQs Request quotes for products and services without relying on manual outreach. The RFQ feature in the Business Portal streamlines the quoting process by enabling customers to: Submit quote requests from within their portal experience Specify the overall budget and cumulative target price for each top-level product Track RFQ status and quotes in real time Accelerate sales response time with seamless quote-to-order conversion Generate quotes from RFQs View all RFQs submitted through the Business Portal in the CSM/FSM Configurable Workspace, eliminating the need for managing and tracking them offline. Convert RFQs into quotes with a single action, accelerating the quote-to-order process, improving turnaround times, and enabling scalable quote management. Create orders from the Business Portal Deploying the Sales Cart plugin provides the following advantages to your B2B customers when they order products using the Business Portal: Preserve products and configurations added to the cart across sessions and devices so customers can review or update their selections without placing an order. They don't have to start their shopping process all over again if they get interrupted, leave the site, or decide to come back later. Enable better collaboration and decision making by downloading a cart summary in PDF format and reviewing products to be purchased and terms and conditions with business stakeholders. Sign the acknowledgment section and share the cart summary PDF with the seller to place an offline order. Provide the flexibility to select or modify billing and shipping addresses during the checkout process.

Changes

Between your current release family and Zurich, some changes were made to existing Customer self-service for Sales and Order Management features.


Release	Release notes
Vancouver	No updates for this release.
Washington DC	No updates for this release.
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.

Removed

Between your current release family and Zurich, some Customer self-service for Sales and Order Management features or functionality were removed.


Release	Release notes
Vancouver	No updates for this release.
Washington DC	No updates for this release.
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.

Deprecations

Between your current release family and Zurich, some Customer self-service for Sales and Order Management features or functionality were deprecated.


Release	Release notes
Vancouver	No updates for this release.
Washington DC	No updates for this release.
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.

Activation information

Review information on how to activate Customer self-service for Sales and Order Management.


Release	Release notes
Vancouver	No updates for this release.
Washington DC	No updates for this release.
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	Install the following applications by requesting them from the ServiceNow Store: Customer Request for Quote plugin (sn_cust_rfq) Sales Cart plugin (sn_sales_cart)

Additional requirements

If any additional requirements were introduced or changed for Customer self-service for Sales and Order Management we have noted them here.


Release	Release notes
Vancouver	No updates for this release.
Washington DC	No updates for this release.
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.

Browser requirements

If any specific browser requirements were introduced or changed for Customer self-service for Sales and Order Management we have noted them here.


Release	Release notes
Vancouver	No updates for this release.
Washington DC	No updates for this release.
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.

Accessibility information

Review details on accessibility information for Customer self-service for Sales and Order Management, such as specific requirements or compliance levels.


Release	Release notes
Vancouver	No updates for this release.
Washington DC	No updates for this release.
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich

Localization information

If there are specific localization considerations for Customer self-service for Sales and Order Management we have noted them here.


Release	Release notes
Vancouver	No updates for this release.
Washington DC	No updates for this release.
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.

Highlight information

If there are specific highlight considerations for Customer self-service for Sales and Order Management we have noted them here.


Release	Release notes
Vancouver	No updates for this release.
Washington DC	No updates for this release.
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	Enable B2B customers to request for quotes (RFQ) from the Business Portal, improving customer autonomy and reducing sales cycle time. Provide a persistent shopping cart experience to your B2B customers. Enable your customers to download and share their cart summary with other stakeholders. Provide seamless order checkout and an easy order creation process to your customers. See Self-Service for Sales and Order Management for more information.