Workspace for fraud manager

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 1 minute to read

    • Managers can use Intelligent Servicing for Fraud workspace to view the cases and tasks, approve or reject records sent to them for review, and track their related activities. Also, you can view the performance analytics dashboard and process optimisation.

    The following is an example of the workspace landing page for the fraud manager.
    Figure 1. Example of the landing page for fraud manager
    Example landing page in workspace for fraud agent showing number and list of pending approval tasks, number and list of team's open cases, and SLA indicators.
    Figure 2. Example of the fraud manager dashboard
    Example landing page in workspace for fraud manager showing number and list of team's closed cases, total write off amount and total recovered cases.