Exploring Financial Services Operations Integration with Visa

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 1 minute to read

    • Learn how you can use the Financial Services Operations Integration with Visa application to seamlessly connect with dispute workflows and manage dispute resolution.

    Overview

    Financial Services Operations Integration with Visa allows financial institutions to integrate with VROL APIs using Visa Spoke Actions. This integration enables the management of various dispute lifecycle events, such as performing transaction searches, creating dispute cases, submitting dispute questionnaires, and reporting fraud. It provides the following subflows to consume the Visa spoke actions:
    • Create case from transaction
    • Initiate dispute from transaction or case
    • Submit dispute questionnaire

    Workflow

    Integrating Financial Services Operations card dispute flow with the Visa spoke in the VROL system, you perform the following actions:

    1. Create a dispute case.
    2. Initiate a dispute.
    3. Submit a Visa questionnaire.

    Key benefits to Issuers

    • Improved end user experience.
    • Faster time to value and streamlined maintenance.
    • Manage the dispute lifecycle by using events such as case creation and questionnaire submission.
    • Utilize the necessary information used in sub-flows by leveraging data model elements.