Exploring Financial Services Operations Core data model

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 1 minute to read

    • Whether you're starting or expanding the implementation of the Financial Services Operations Core application, consider learning more about the data model that is needed to make the applications in Financial Services Operations (FSO) work.

    Overview

    The Financial Services Operations Core contains the data model that provides a framework to enable financial institutions to create flexible data structures that meet their business needs.

    This application is automatically installed with any of the  Financial Services Operations applications. However, it can also be installed as a stand-alone application to use only its data model for a basic configuration. The FSO data model includes financial accounts, financial product models, and financial transactions.

    Note:
    The customer, financial, and product data model is part of FSO Standard. The operational workflow tables (FSO extensions of tasks and cases) are part of FSO Pro and FSO Enterprise.
    The Financial Services Operations data model uses a combination of tables to store data:
    • Tables that are included with the Financial Services Operations product.
    • Tables sourced from the Customer Service Management (CSM) application.
    • ServiceNow AI Platform tables.
    • Tables from the Product Catalog Management Core application.