Financial Services Operations Integration with Visa subflows

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 1 minute to read

    • You can use the following Financial Services Operations Integration with Visa application subflows to handle the card dispute management process.

    Note:
    It is recommended to use the decision table and Visa Token Service template subflow for seamless integration of your selected Token Provider with our Visa Integration subflows. This integration will provide secure access to Visa APIs, which may contain sensitive information.
    Table 1. Financial Services Operations Integration with Visa subflows
    Subflow Description
    Create Case from Transaction Allows users to create a case in the VROL system from a transaction.
    Initiate Dispute from Transaction or Case Allows users to initiate a dispute in the VROL system from a transaction or from an existing Visa case.
    Submit Dispute Questionnaire Allows users to submit or save the dispute questionnaire in the VROL system.
    Look up Associated Transactions Allows users to retrieve a list of associated transactions for the disputed transaction in the Dispute stage.
    Select Associated Transactions Allows users to associate related transactions to the disputed transaction.
    Change Dispute Status Allows users to recall a submitted dispute item or delete a saved dispute item.
    Submit Transaction Inquiry Allows users to search for transactions using specific criteria. To ensure seamless integration, users must have a tokenization solution. To create a subflow that aligns with the tokenization mechanism and use the recommended Visa Token Service template, configuring it in a decision table.