Change the recipients of notifications for intraday schedule automation

  • Release version: Xanadu
  • Updated October 2, 2025
  • 1 minute to read

    • You can change who receives notifications related to intraday schedule automation, so only the necessary recipients receive the notifications. For example, if an agent is late for a task, you can configure notifications to only be sent to the dispatcher.

    Before you begin

    Role required: admin

    Procedure

    1. Navigate to All > Process Automation > Flow Designer.
    2. Select the flow that you want to change the notification recipients for.
    3. Select the subflow, and then the notification trigger.
    4. Select Edit subflow.
    5. Select the Data Pill Picker icon data pill picker for the field you want to change the recipients of intraday schedule automation notifications.
      Action inputDescription
      Recipient user field Determine the recipient of the notification by choosing a sys_user field.
      Recipient group fields Choose a different group to receive notifications.
      Scripted recipients Use a script to selectively determine who receives notifications.
      Note:
      By default intraday schedule automation sends notifications to everyone in the dispatch group that the agent is a member of.
    6. Select Publish.