Activate Field Service Management Customer Experience

  • Release version: Xanadu
  • Updated August 1, 2024
  • 1 minute to read

    • Activate the Field Service Management Customer Experience plugin (com.snc.fsm_customer_experience) to use the Customer Experience feature with Field Service Management.

    Before you begin

    Role required: wm_admin

    About this task

    The Field Service Management - Customer Experience plugin (com.snc.fsm_customer_experience) includes demo data and activates these related plugins if they are not already active.

    Table 1. Plugins for Field Service Management Customer Experience
    Plugin Description
    Customer Service with Field Service Management.

    [com.snc.csm_fsm_integration].

    		 Provides an integration between the Customer Service Management and Field Service Management applications.
    Notify - Twilio Direct Driver

    [com.snc.notify.twilio_direct].

    		 Provides APIs and workflow activities for applications to handle various notification features, such as SMS.
    Field Service Management Customer Experience requires the following plugins. Ensure that these plugins are activated before you install Field Service Management Customer Experience.
    Notify
    Provides support for enabling and configuring customer SMS and email notifications For more information about activating Notify, see Notify.
    The following items are installed with Field Service Management Customer Experience:
    • Tables
    • Properties
    • Business rules
    For more information, see Customer Experience components.

    Procedure

    1. Navigate to All > Application > System Definition > Plugins.
    2. Search for the plugin com.snc.fsm_customer_experience.
    3. Click Activate.