Configuring SLAs for Field Service Management
SLAs determine when work on a work order or work order task should be complete. SLAs are important because they keep work orders on schedule. For example, you may have a contractual obligation to complete any break/ fix work orders tasks within a certain time. You can use SLA to make sure the contractual obligation is met.
Configuration overview
The steps for setting up work orders and tasks are:
- Manage a work order SLA
Manage SLAs that you have configures. You can create SLAs, or change the ones that you have already created.
- (Optional) View a task with an SLA
View all work order tasks associated with work orders that have SLAs.
- (Optional) Suspend and resume SLA timing from a work order
Pause and resume the timing on a work order SLA from the work order.
- (Optional) Suspend and resume SLA timing from a work order task
Pause and resume the timing on a work order SLA from the work order task.
- (Optional) Delete an SLA from a work order
Remove an SLA from a work order but leave it available for use with other work orders.