The widget library is dynamic and not exhaustive, reflecting the evolving range of available widgets. For detailed customization, you can refer to guidance on developing custom widgets. Widget instances can be viewed and configured to tailor their behavior on your portal.

Key Features

• Base System Widgets: Ready-to-use widgets maintained by ServiceNow with automatic updates.
• Cloning Capability: Allows creating custom versions of widgets to meet specific needs, with the trade-off of losing automatic updates.
• Wide Range of Widget Categories: Includes widgets for announcements, approvals, user profiles, service catalogs, knowledge management, service status, configuration, lists and forms, and search functionalities.
• Instance Configuration: Widgets can be configured at the instance level to control their behavior and appearance within your portal.

Widget Categories and Examples

The library includes diverse widgets to enhance various aspects of your Service Portal:

• Announcements and Approvals: Widgets like Announcements, Approvals, and Approval Info to manage communication and workflow approvals.
• Navigation and Layout: Breadcrumbs, Header menu, Icon menu list, and Carousel widgets for improved navigation and user experience.
• Service Catalog: Multiple widgets such as Catalog Content, SC Shopping Cart, SC Categories, and SC Saved Carts to support catalog browsing and ordering.
• Knowledge Management: Widgets including KB Article Page, KB Categories, KB Search, and KB News to facilitate knowledge base access and interaction.
• Service Status: Business Service Status, Planned Maintenance, and Service History widgets to communicate current and planned service information.
• Configuration and Development: Widgets like Service Portal Config Overview, Widget Edit Panel, and Theme Preview to manage and customize the portal.
• Lists, Forms, and Search: Simple List, Form widget, Data Table widgets, and AI Search Assist among others to handle data display and search capabilities.

Practical Benefits for ServiceNow Customers

By leveraging the widget library, customers can quickly implement a variety of functional components on their Service Portal without building from scratch. Utilizing base widgets ensures ongoing improvements and support from ServiceNow, while cloning allows tailored customization when required. The broad range of widgets supports essential portal features like service catalog management, knowledge sharing, service status communication, and user interaction enhancements.

Configuring widget instances provides flexibility to adapt widgets to your unique business processes and branding, helping you deliver a responsive, feature-rich portal experience to your users.