Form widget

  • Release version: Xanadu
  • Updated August 1, 2024
  • 1 minute to read

    • The form widget is a platform form within the Service Portal UI with a few differences. You can use this base system widget as-is in your portal or clone it to suit your own business needs.

    Figure 1. Form widget
    Form widget in the shape of the portal form

    URL Parameters

    The form widget accepts the following parameters within the URL. Add these parameters to the page URL to display a specified record with the form widget.
    Table 1. Form widget URL parameters
    Parameter Description
    sys_id or sl_sys_id Sys_id for the record to be displayed
    table, sl_table, or t Table for the record to be displayed
    view or v View used to display the record
    In the following example, the URL would display an incident with a sys_id of 1c741bd70b2322007518478d83673af3 in the portal view.
    https://example.service-now.com/sp?id=form&table=incident&sys_id=1c741bd70b2322007518478d83673af3&view=portal
    Note:
    Timer fields, such as Time Worked, do not display correctly in Service Portal. For more information and a workaround, see the Timer fields do not display the correct data in Service Portal [KB0752404] article in the Now Support Knowledge Base.

    Scripting

    Not all client scripts are supported in the Service Portal. To understand how client scripts interact with forms in the Service Portal, see Service Portal and client scripts and Supported client script types and APIs.