Next Experience UI
Summarize
Summary of Next Experience UI
The Next Experience UI provides a modern, intuitive, and personalized user interface designed to enhance productivity, engagement, and insights across the ServiceNow AI Platform. It streamlines access by unifying instance apps and minimizing the number of clicks needed to reach essential items.
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Key Features
- Unified Navigation: Centralizes app shell items like contextual app pills, menus, notifications, and search across all applications, ensuring consistent access regardless of the app in use. Users can pin/unpin menus and organize favorites into folders for quick navigation.
- Additional Menus: Includes Favorites, History, and Workspaces menus, allowing users to save and access important resources and recently viewed items easily. Supports switching between classic environment apps and configurable workspaces, with options to create custom menus for end users.
- Next Experience Landing Pages: Offers role and task-specific content upon login, with the ability to designate start pages for users or allow personal selection.
Important Limitations and Unsupported Features
- Connect Chat: Not available in Next Experience. Some functions are accessible via Sidebar starting with Xanadu release. Migration guidance is provided for moving to Sidebar.
- Connect Support: Not supported and scheduled for deprecation in the Utah release. Transition to Advanced Work Assignment and Agent Chat is required for chat request and work item assignment automation.
- Homepages: Creation and editing are disabled in Next Experience; users can view existing homepages via direct URLs. Responsive dashboards and Analytics Center dashboards replace homepage functionality. A deprecation help tool is available to convert homepages to responsive dashboards.
- Other Unsupported Features: Custom header menus, Live Feed, JavaScript console log, and certain Automated Test Framework (ATF) elements related to Next Experience are not supported but may have future support planned.
- ATF Support: Continues for Core UI and Classic Environment components such as classic lists and forms.
Next Steps for Customers
- Learn about Next Experience concepts, configuration, and migration through provided resources.
- Plan migration away from Connect Chat and Connect Support to supported alternatives like Sidebar and Advanced Work Assignment.
- Use the Homepage deprecation help tool to transition homepage content to responsive dashboards.
- Stay informed on updates and support changes by consulting relevant knowledge base articles and community resources.
The Next Experience UI delivers a next generation, intuitive, personalized experience to drive productivity, improve engagement, and surface insights across the ServiceNow AI Platform. The UI unifies your instance apps and reduces clicks to access the items you need to get working.
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Benefits
New features and benefits when working in the Next Experience:
- Unified Navigation
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- Access app shell items—such as the contextual app pill, menu items, notifications, and search—all in one place across the entire platform, no matter which application you're using.
- Pin and unpin navigation menus to access menu items or free up screen real estate.
- Find your favorite pages quickly by organizing your favorites into folders.
- Additional menus
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- Navigate to and save important resources with the Favorites, History, and Workspaces menus. Find your recently-viewed items in a single menu.
- Easily switch between classic environment applications and configurable workspaces.
- Create custom menus for your end users. For more information, see Configure custom menus for Unified Navigation.
- Next Experience landing pages
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- Start your day with everything you need right when you log in.
- View content specific to your role and tasks all in one location.
- Designate a start page for your users, or allow them to choose their own.
Functionality not supported
Connect Chat is not available in Next Experience. Starting with Xanadu, certain Connect Chat functions are available in Next Experience by using Sidebar. See KB1123615 – Moving from Connect Chat to Sidebar for more information about the differences between Connect Chat and Sidebar.
Connect Support is not available in Next Experience and is scheduled to be completely deprecated in Utah. If you want to automatically assign chat requests and other work items to agents in Next Experience, you must migrate to Advanced Work Assignment and Agent Chat. For details, see Move from Connect Support to Advanced Work Assignment and Agent Chat.
These features and products are not currently supported with Next Experience:
- The functionality found in homepages, arranging information from your instance to tell a story about your data, is found in dashboards on new instances. On upgraded instances with Next Experience enabled, users can view existing homepages if they have a direct URL, but they can't create or edit them. Responsive dashboards and Analytics Center dashboards take over homepage functionality. Use the Homepage deprecation help tool to convert the homepages on your instance to responsive dashboards.
- Custom header menus are not supported.
- Live Feed is not supported.
- The JavaScript console log isn't supported in the Next Experience framework.
- ATF doesn't support these elements of Next Experience, but support for these features is planned for future releases:
- Pages built with UI Builder, including pages with lists and form components.
- Configurable Workspaces
- Landing pages
Note:ATF still supports the Core UI, including Classic Environment (such as classic lists and forms).
Learn more
- View Next Experience articles on the community at the Next Experience Center of Excellence.
- Review answers to common questions on the community. See Getting Started with Next Experience UI FAQs.
- Learn about the Next Experience UI on ServiceNow University. Take the https://learning.servicenow.com/lxp?course_id=3edcc0b8dbf24d90ad1cf9c8f496197a&id=learning_course_prev course.